performance issues programs slowing down or becoming unresponsive when trend micro security is enabled

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Attention Trend Micro Community!

 

 

What Happened?

Customers have reported that apps/programs operate slower when Trend Micro Security is running on their computer, resulting in delays in their usage, and they have also noticed that apps are slower to start up and work compared to before.

 

 

What You Need to Know

The problem occurred because a special character was used in the code of a Trend Micro component, which caused incompatibility issues and resulted in the scan functionality problem.

 

 

What to Do?

Trend Micro has addressed this issue by releasing a new update on March 19, 2024, with build version 17.8.1192, which resolves the problem.

 

Recommended troubleshooting steps:
     1. Open the Trend Micro Main Console.
     2. Click ""About the Software"" to check for the latest update.
     3. After updating, verify that the new version is 17.8.1192.
     4. Test to see if the issue has been resolved and application performance has improved.

 

 

 

 

 

Need help?

If you're still having trouble after following the steps, just ask here in our community. Our Trend Micro Experts are here to help you out!

 

 

Join the discussion!

Sign in or create an account.

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Comments
  • 0

    Hi @herzig18,

    Auto-renewal is one of the requirements for the cashback promotion and for the price of the subscription it is system generated and you the price will be sent to your email before the system renewed the subscription automatically. 

    To setup the auto-renewal, you may check this link.

    I hope this helps.