PC Security March 2024

Attention Trend Micro Community!

What Happened?

Customers have reported that apps/programs operate slower when Trend Micro Security is running on their computer, resulting in delays in their usage, and they have also noticed that apps are slower to start up and work compared to before.

What You Need to Know

The problem occurred because a special character was used in the code of a Trend Micro component, which caused incompatibility issues and resulted in the scan functionality problem.

What to Do?

Trend Micro has addressed this issue by releasing a new update on March 19, 2024, with build version 17.8.1192, which resolves the problem.

Recommended troubleshooting steps:
     1. Open the Trend Micro Main Console.
     2. Click ""About the Software"" to check for the latest update.
     3. After updating, verify that the new version is 17.8.1192.
     4. Test to see if the issue has been resolved and application performance has improved.

Need help?

If you're still having trouble after following the steps, just ask here in our community. Our Trend Micro Experts are here to help you out!

Join the discussion!

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Attention, Trend Micro Community!

We're reaching out to alert you about a concerning issue that some of our fellow Trend Micro users have encountered recently. It has come to our attention that individuals are receiving fraudulent cold calls masquerading as Trend Micro technical support representatives.

What's Happening?

These scam callers are posing as legitimate Trend Micro personnel, claiming they have detected issues on your computer or that your subscription needs renewal. Please be aware that Trend Micro does not initiate support calls of this nature. Do not allow these scammers to remotely access your computer.

What You Need to Know

• Identifying Scam Calls
  
  Genuine Trend Micro representatives will never contact you unsolicited via phone for technical support or subscription renewals. If you receive such a call, it is likely a scam.
  
  
  
• Protect Your Information
  
  Do not provide any personal or financial information to these callers. Trend Micro will never ask for sensitive information over the phone.
  
  
  
• Stay Vigilant
  
  If you're uncertain about the legitimacy of a call, hang up and contact Trend Micro directly through official channels to verify.

What to Do?

If you've received one of these scam calls:

• Report to Authorities
  
  Notify your local consumer protection agency or law enforcement about the scam call. Your report can help prevent others from falling victim to similar scams.
  
  
  
• Stay Informed
  
  Remember, Trend Micro never asks for personal or financial information over the phone. Stay vigilant and avoid responding to unsolicited requests.
  
  
  
• Review Your Activity
  
  Take a moment to check if you've recently shared personal information on unfamiliar websites. This can help identify potential sources of data breaches.
  
  
  
• Act Quickly: Report it to us!
  
  Don't hesitate to report the scam call to Trend Micro immediately. Your prompt action enables us to investigate and take necessary measures to protect our community from scammers.

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