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Posted Thu, 20 Jun 2024 12:06:30 GMT by tm_chard

Hi @gward,

About your concern, I just want to clarify what Trend Micro product you're using.

Based on what you mentioned it seems that you're using our business product.

Since we are only trained for Trend Micro Home Products, you can refer to this link to check our other hotlines for different regions:
https://success.trendmicro.com/dcx/s/contactus?language=en_US

Let me know if you have questions.

Posted Thu, 20 Jun 2024 14:18:56 GMT by gward

Thanks a lot.

Posted Thu, 20 Jun 2024 19:26:56 GMT by tm_helen

Hi @gward,

Hoping this issue has been resolved. 

Regards,

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