tm_helen

Hi @amerynet,

We apologize for the inconvenience.

We have disabled all campaigns and subscription reminders on your account. If you receive any additional emails, please send us a screenshot so we can investigate the source.

Hi @owensnick784​,

If the issue is about OS's, we highly suggest contacting the manufacturer for they are the experts on their own product.

Contact Us | motorola

Hi @owensnick784,

Welcome to Trend Micro Community for Home Users!

It sounds like you want to uninstall extensions from various devices, but there might be a bit of confusion in your message. Let me just answer your concern on Android device.

Browser Extensions:

If you're using a browser like Chrome on Android, you typically don't have extensions. However, if you're using a browser that does support extensions (like Kiwi Browser), you can usually manage extensions from the browser’s settings menu.

Other Apps:

If you want to uninstall apps (which might include tools with extensions), go to phones Settings > Apps & notifications > See all apps > select the app you want to uninstall > Uninstall.

Hi @bockkj,

Welcome to Trend Micro for Home Users Community!

Kindly check this link.
Is Your Mac Ready? Trend Micro Antivirus System Requirements 

Bonjour @gilbertleutrau,

Bienvenue dans la communauté des utilisateurs de Trend Micro Home !

Veuillez nous fournir plus d'informations sur le problème, telles que :
- Le message exact du programme Trend Micro Security
- L'appareil utilisé et le système d'exploitation sur lequel vous avez rencontré le problème
- Le navigateur Web utilisé (Edge, Chrome ou Firefox)
- Une capture d'écran du problème

Merci.

Hi @yewhyin,

Please provide the URLs of the websites where automatic login isn't working so we can investigate their compatibility.

Since you mentioned you already uninstalled McAfee, please check if WebAdvisor by McAfee has also been removed. Ensure that the browser extension associated with it has been deleted as well.

Additionally, please follow these isolation steps:

1. Try using another browser such as Microsoft Edge or Firefox to see if the issue persists.
2. Confirm that Chrome is up to date by clicking on the 3-dots > Help > About Google Chrome.
3. Conduct a speed test while experiencing the issue and perform another one when the internet is functioning properly.

Please inform us of the outcome.

Hi @dipanjanmaity,

Welcome to the Trend Micro Consumer Community!

For our Business Products, please check out our dedicated channel at https://success.trendmicro.com/.

Hi @gward,

Hoping this issue has been resolved. 

Regards,

Hi @ericvallin 

Welcome to Trend Micro Community!

Could you please share a screenshot of the problem you encountered, along with an English translation, details of your computer's operating system, and the app you were attempting to install, including the filename and extension?

Hi @wardclark 

Trend Micro Check reached its end of life/end of service last month. Please refer to the link for more information:

End of Service: Trend Micro Check - Browser Security for Safari