tm_helen

Hi @gbcasting,

The migration of the Trend Micro Community will not impact the Trend Micro program installed on your device. It only affects the portal.

Hi @amerynet,

I have disabled newsletters, campaigns, and subscription reminders for this account.

Bonjour @crisillan,

Je crois que vous avez reçu un premier e-mail concernant cette licence avec tous les détails si jamais vous rencontrez un problème, qui comprend une personne à contacter ou un e-mail où vous pouvez signaler un problème. Veuillez vérifier cet e-mail.

Hi @owensnick784​,

If the issue is about OS's, we highly suggest contacting the manufacturer for they are the experts on their own product.

Contact Us | motorola

Hi @owensnick784,

Welcome to Trend Micro Community for Home Users!

It sounds like you want to uninstall extensions from various devices, but there might be a bit of confusion in your message. Let me just answer your concern on Android device.

Browser Extensions:

If you're using a browser like Chrome on Android, you typically don't have extensions. However, if you're using a browser that does support extensions (like Kiwi Browser), you can usually manage extensions from the browser’s settings menu.

Other Apps:

If you want to uninstall apps (which might include tools with extensions), go to phones Settings > Apps & notifications > See all apps > select the app you want to uninstall > Uninstall.

Hi @info68df7b,

Welcome to Trend Micro Community for Home Users!

There is no direct way to update your credit card or billing details on our site. To update your payment or billing details, cancel the automatic renewal and renew your Trend Micro subscription manually. Check this link below on how to do it.

How to Update Trend Micro Billing Info | Trend Micro Help Center 

Hi @bockkj,

Welcome to Trend Micro for Home Users Community!

Kindly check this link.
Is Your Mac Ready? Trend Micro Antivirus System Requirements 

Hi @marcjakubowicz,

Thank you for the update. We're glad to hear it's working now. 

Bonjour @gilbertleutrau,

Bienvenue dans la communauté des utilisateurs de Trend Micro Home !

Veuillez nous fournir plus d'informations sur le problème, telles que :
- Le message exact du programme Trend Micro Security
- L'appareil utilisé et le système d'exploitation sur lequel vous avez rencontré le problème
- Le navigateur Web utilisé (Edge, Chrome ou Firefox)
- Une capture d'écran du problème

Merci.

Hi @gward,

Hoping this issue has been resolved. 

Regards,