The Lost Device Protection feature will be discontinued by October 5, 2025. Click here for details and alternative solutions.
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Joined: 8/20/2024
Hi @aimeepaige18 @julzmurray88
Please avoid uninstalling the entire app, as it offers protection. Instead, kindly disable Web Guard temporarily while we investigate the issue. We'll keep you updated as we make progress.
Hi @lbutterfly
Welcome to Trend Micro Community!
Your refund request was submitted on April 10. However, we discovered a dispute, causing the delay in processing. For more information about the dispute, please click here.
To proceed further, please provide us with a confirmation letter from PayPal indicating that the dispute has been resolved and closed.
Hi @rmjchant
Welcome to Trend Micro Community!
After reviewing your subscription, it appears that it was renewed and activated on April 22, 2024. To verify this, please access the Mobile Security app dashboard. Tap on the three dots located in the upper-right corner, then select "Settings." Here, you should see confirmation of its activation, or the expiration date displayed. If this information is not visible, kindly provide us with a screenshot for further assistance.
Hi @lucybristow
Welcome to Trend Micro Community!
To better address your concern, could you please provide us with further details?
If you're unable to describe the issue, could you please provide us with a screenshot?
Thank you!
Hello @claireesteveny,
Welcome to Trend Micro Community!
Upon checking, your previous subscriptions were all good for three devices except the recent one. It's only good for one device. Do you have proof of purchase so we can check the details of the product that was sold to you by the store?
To manage your subscription, you may also log in here.
https://account.trendmicro.com
Hi @Repata,
Can you provide us a screenshot, or a list of extensions installed in your browsers - both Chrome and Edge?
Hi @phuaroto, @renhydrocscontrolsystem,
This channel exclusively caters to Home Users. However, rest assured, we also maintain a separate community channel tailored to business products. Please refer to the link provided below.
Thank you for this recommendation @Anime_007.
Hi @jamesangst,
You may check this link on how to do it.
How to enable Trend Micro Account Two-Factor Authentication
Could you please provide us a screenshot of this weird website?