Hi @jamesangst ,We want to make it clear that Trend Micro is not affiliated in any way with these technical support scammers. Trend Micro’s technical support team does not make unsolicited phone calls and will always work with our customers to pre-schedule any necessary phone conversations. Feel free to call us if you have any concerns.Trend Micro Home Users Community
I Suggest you to make sure that you have 2fa turned on for signing in to Trend Micro accounts. It will provide an additional layer of security to your Trend Micro's account. Also in the meanwhile change your password of your account.
Thank you for this recommendation @Anime_007.
Hi @jamesangst,
You may check this link on how to do it.
How to enable Trend Micro Account Two-Factor Authentication
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