Hi @jbennettsr80 

It seems that you are having some issues with your computer regarding remote OneDrive. In the meantime, please make sure to disconnect your computer from the internet.

We will be sending you an email asking for callback details.

Thank you.

Hi @vajoyox780 

When you exit the Trend Micro icon on the Windows taskbar or system tray, you're not just closing the icon but exiting the entire program. This stops Trend Micro's protection, leaving your computer vulnerable. To stay protected, ensure the program remains running. You can just close the Trend Micro main console, and the application will keep running in the background.

Hi @davevt31 

Thank you for addressing that. I appreciate your input.

Hope this helps.

Trend Micro Home Users Community

Hi @mrpeterjohnston 

Closing the app doesn't stop the protection—it keeps working quietly in the background. But if you disable it, your computer is left unprotected and could be at risk. That's why it's crucial to have a password for the Trend Micro Mainconsole. With the password, only authorized users can disable or change the app's settings.

Here's an article on How to set up a Trend Micro program password on Windows

Thank you.

Hi @mrpeterjohnston 

The notification emphasizes the importance of setting up a password for your Trend Micro Security settings. Without this safeguard, anyone could potentially disable your antivirus protection with just a simple click. Adding a password acts as a vital security measure, ensuring that only authorized individuals with the password can make changes to your antivirus settings.

Thank you. 

Hi @adgx3,

Sometimes, you might have to temporarily turn off your Antivirus One for certain reasons. This could be to make your computer faster, install new software, or resolve problems.

To temporarily turn off the Antivirus One app, do the following:

1. Locate the menu bar icon at the top of your screen.
2. Right-click the icon to access the context menu.
3. Among the options, click Quit to turn off the Antivirus One.

4. Then try again. 

Let me know if this works. 


Trend Micro Community 

Hi @jeanettecgriffiths 

Thank you for sharing your experience. We're aware that the connectivity issue extends beyond cellular networks and affects Wi-Fi connections as well. Our team is actively investigating the root cause and working on a resolution. We appreciate your patience and understanding as we work to address this issue. 

Please provide the details below:

1. Mobile Security for iOS version
2. iPhone/iPad Model:
3. iOS version
4. Affected Network Mode: (Wifi or Mobile Data)
   • ISP (Telstra, Optus, AT&T, Verizon)
   • Mobile Service Provider (Telstra, Optus, Vodafone)

Check this announcement for updates.

Thank you very much!

Trend Micro Community 

Hi @carrolljh 

Thank you for sharing your experience with us. We understand the frustration caused by the connectivity issue with Trend's VPN. We're actively investigating the matter and working on a solution. Your feedback helps us prioritize and address the issue effectively. 

Please provide the details below:

1. Mobile Security for iOS version
2. iPhone/iPad Model:
3. iOS version
4. Affected Network Mode: (Wifi or Mobile Data)
   • ISP (Telstra, Optus, AT&T, Verizon)
   • Mobile Service Provider (Telstra, Optus, Vodafone)

Check this announcement for updates.

Thank you very much!

Trend Micro Community 

Hi @pmanmobile 

Thank you for bringing this to our attention. We're aware of the issue with the latest update causing connectivity problems, especially when using mobile data. Our team is actively investigating the matter, and we appreciate your patience. We'll provide updates as soon as we have more information.

For more for information you can check this announcement.

Have a great day

Trend Micro Community

Hi @romalita_20 

Ensure you have the latest version of the Maximum Security app installed, version 17.8.1192 or higher.

Here is the announcement regarding the said issue. 

Have a great day!

Trend Micro Community

Hello @claudiubotezatu 

Thanks for sharing this information. We'll look into it and provide an update as soon as possible.

For the meantime, kindly try to restart the components of the Trend Micro Application and check if the issue persists. 

Here is the steps for restarting the components. 

1. Press the Windows  and R keys on your keyboard to open the Run window.
2. In the Open field, type supporttool.exe, then click OK.
3. Click Yes when the User Account Control Window appears.
   The Trend Micro Diagnostic Toolkit will open.
4. Click the (C) Uninstall tab.
5. Click 5. Stop all components.
6. Wait for 10 seconds or the Trend Micro icon in the taskbar notification area to disappear.
7. Open Trend Micro Maximum Security.

Let me know how it goes. 

Trend Micro Community