Ashnawey Didato

Hi @mrpeterjohnston 

Closing the app doesn't stop the protection—it keeps working quietly in the background. But if you disable it, your computer is left unprotected and could be at risk. That's why it's crucial to have a password for the Trend Micro Mainconsole. With the password, only authorized users can disable or change the app's settings.

Here's an article on How to set up a Trend Micro program password on Windows

Thank you.

Hi @mrpeterjohnston 

The notification emphasizes the importance of setting up a password for your Trend Micro Security settings. Without this safeguard, anyone could potentially disable your antivirus protection with just a simple click. Adding a password acts as a vital security measure, ensuring that only authorized individuals with the password can make changes to your antivirus settings.

Thank you. 

Hi @adgx3,

Sometimes, you might have to temporarily turn off your Antivirus One for certain reasons. This could be to make your computer faster, install new software, or resolve problems.

To temporarily turn off the Antivirus One app, do the following:

1. Locate the menu bar icon at the top of your screen.
2. Right-click the icon to access the context menu.
3. Among the options, click Quit to turn off the Antivirus One.

4. Then try again. 

Let me know if this works. 


Trend Micro Community 

HI @valeriekelly879 

Make sure that you have activated the application with your subscription. 
Here is how to activate your Mobile Security. 

1. Launch the Mobile Security App:
   • Locate the Mobile Security app on your Android device and open it.
2. Access Activation Options:
   • Tap the three dots (⋮) in the top-right corner of the screen.
   • Select "Buy/Activate" from the menu.
3. Choose Activation Method:
   • Depending on your situation, choose one of the following options:
     • Use an Activation Code:
       • Enter the serial number or activation key from your purchase receipt.
     • Sign In To Use Existing License:
       • Utilize your remaining license by signing in with your Trend Micro Account.
4. For New Activation Key:
   • If you have a new activation key, visit the Trend Micro Account and sign in with your Trend Micro Account.
   • Enter your activation code and agree to the Trend Micro License Agreement.
5. Verify Your Account:
   • After activation, tap the three dots (⋮) again.
   • Navigate to Settings and under Account & Subscription, tap on Trend Micro Account.
   • Sign in with your Trend Micro Account to complete the activation.

Hope this works!

Hi @markca9de8 ,

Trend Micro Password Manager is operational.

Here's how to activate it on your Windows PC:

1. Open Password Manager.
2. Sign in with your Trend Micro account.
3. Click "Next."
4. Select "Open Password Manager" to access the app.
5. Follow on-screen instructions.
6. Enter your Vault Password when prompted.

For disk usage concerns, ensure you have the latest Trend Micro version. Update here:

How to Update Trend Micro Security and Antivirus on Windows | Trend Micro Help Center

Let me know if this resolves the issue.

Thank you and have a great day.