The Lost Device Protection feature will be discontinued by October 5, 2025. Click here for details and alternative solutions.
It seems that you are having some issues with your computer regarding remote OneDrive. In the meantime, please make sure to disconnect your computer from the internet.
We will be sending you an email asking for callback details.
Thank you.
Hi @vajoyox780
When you exit the Trend Micro icon on the Windows taskbar or system tray, you're not just closing the icon but exiting the entire program. This stops Trend Micro's protection, leaving your computer vulnerable. To stay protected, ensure the program remains running. You can just close the Trend Micro main console, and the application will keep running in the background.
Hi @davevt31
Thank you for addressing that. I appreciate your input.
Hope this helps.
Trend Micro Home Users Community
Hi @romalita_20
Ensure you have the latest version of the Maximum Security app installed, version 17.8.1192 or higher.
Here is the announcement regarding the said issue.
Have a great day!
Trend Micro Community
Hello @claudiubotezatu
Thanks for sharing this information. We'll look into it and provide an update as soon as possible.
For the meantime, kindly try to restart the components of the Trend Micro Application and check if the issue persists.
Here is the steps for restarting the components.
Let me know how it goes.
Trend Micro Community
Thank you for bringing this to our attention. The discrepancy in the reported 'update time' being one hour ahead is likely due to Daylight Saving Time (DST). During DST, which typically starts in spring, the system clock is adjusted forward by one hour to maximize daylight in the evenings.
While your device's system time may have been adjusted automatically for DST, the reporting mechanism within Trend Micro's software may not account for this change, leading to the one-hour discrepancy you observed.
Rest assured, this discrepancy does not affect the functionality of the software or the effectiveness of updates. If you have any further questions or concerns, feel free to let us know.
Trend Micro Community
HI @valeriekelly879
Make sure that you have activated the application with your subscription.
Here is how to activate your Mobile Security.
Hope this works!
Hi @Repata
Please ensure that your application version is 17.8.1192. If not, please visit this page: How to Upgrade Trend Micro Security and Antivirus on Windows | Trend Micro Help Center
Thank you.
Hi @fraser
If there is a compatibility issue between Firefox and the TrendMicro toolbar, you can try disabling or removing the toolbar from your browser's settings. Here are the steps to do it:
You can also update the Trend Micro Toolbar here:
https://addons.mozilla.org/en-US/firefox/addon/trend-micro-toolbar/ .
Let me know if this works.
Have a great day.
Hi @markca9de8 ,
Trend Micro Password Manager is operational.
Here's how to activate it on your Windows PC:
For disk usage concerns, ensure you have the latest Trend Micro version. Update here:
How to Update Trend Micro Security and Antivirus on Windows | Trend Micro Help Center
Let me know if this resolves the issue.
Thank you and have a great day.
Hi @mail574355 ,
Trend Micro Consumer Product don't have any feature that can protect the network drives.
Here is an article that you can check in protecting folders.
Safeguard Your Files with Trend Micro Folder Shield on Windows | Trend Micro Help Center
You can check these Trend Micro Programs that has this feature,
ServerProtect™ for Microsoft Windows & Novell Netware | Trend Micro
Thank you and have a great day!