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reported "update time" is 1 h ahead
Thank you for bringing this to our attention. The discrepancy in the reported 'update time' being one hour ahead is likely due to Daylight Saving Time (DST). During DST, which typically starts in spring, the system clock is adjusted forward by one hour to maximize daylight in the evenings.
While your device's system time may have been adjusted automatically for DST, the reporting mechanism within Trend Micro's software may not account for this change, leading to the one-hour discrepancy you observed.
Rest assured, this discrepancy does not affect the functionality of the software or the effectiveness of updates. If you have any further questions or concerns, feel free to let us know.
Trend Micro Community -
mobile security
HI @valeriekelly879
Make sure that you have activated the application with your subscription.
Here is how to activate your Mobile Security.- Launch the Mobile Security App:
- Locate the Mobile Security app on your Android device and open it.
- Access Activation Options:
- Tap the three dots (⋮) in the top-right corner of the screen.
- Select "Buy/Activate" from the menu.
- Choose Activation Method:
- Depending on your situation, choose one of the following options:
- Use an Activation Code:
- Enter the serial number or activation key from your purchase receipt.
- Sign In To Use Existing License:
- Utilize your remaining license by signing in with your Trend Micro Account.
- Use an Activation Code:
- Depending on your situation, choose one of the following options:
- For New Activation Key:
- If you have a new activation key, visit the Trend Micro Account and sign in with your Trend Micro Account.
- Enter your activation code and agree to the Trend Micro License Agreement.
- Verify Your Account:
- After activation, tap the three dots (⋮) again.
- Navigate to Settings and under Account & Subscription, tap on Trend Micro Account.
- Sign in with your Trend Micro Account to complete the activation.
Hope this works!
- Launch the Mobile Security App:
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trend micro maximum security slowing down browsing substantially
Hi @Repata
Please ensure that your application version is 17.8.1192. If not, please visit this page: How to Upgrade Trend Micro Security and Antivirus on Windows | Trend Micro Help Center
Thank you. -
firefox and trendmicro toolbar not working
Hi @fraser
If there is a compatibility issue between Firefox and the TrendMicro toolbar, you can try disabling or removing the toolbar from your browser's settings. Here are the steps to do it:
- Open Mozilla Firefox.
- Click on the three-line menu icon at the top-right corner.
- Go to Add-ons.
- Find Trend Micro Toolbar in the list of extensions.
- Click on Disable or Remove to uninstall it.
You can also update the Trend Micro Toolbar here:
https://addons.mozilla.org/en-US/firefox/addon/trend-micro-toolbar/ .
Let me know if this works.
Have a great day. -
performance issues programs slowing down or becoming unresponsive when trend micro security is enabled
Hi @gaylesplace
Before seeking assistance from a local technician, consider consulting us first.
Visit https://helpcenter.trendmicro.com/en-us/contact-support/ for our contact information.
Thank you and have a great day. -
does password manager even workgt
Hi @markca9de8 ,
Trend Micro Password Manager is operational.
Here's how to activate it on your Windows PC:
- Open Password Manager.
- Sign in with your Trend Micro account.
- Click "Next."
- Select "Open Password Manager" to access the app.
- Follow on-screen instructions.
- Enter your Vault Password when prompted.
For disk usage concerns, ensure you have the latest Trend Micro version. Update here:
How to Update Trend Micro Security and Antivirus on Windows | Trend Micro Help Center
Let me know if this resolves the issue.
Thank you and have a great day. -
how can i protect network drive
Hi @mail574355 ,
Trend Micro Consumer Product don't have any feature that can protect the network drives.
Here is an article that you can check in protecting folders.
Safeguard Your Files with Trend Micro Folder Shield on Windows | Trend Micro Help Center
You can check these Trend Micro Programs that has this feature,ServerProtect™ for Microsoft Windows & Novell Netware | Trend Micro
Thank you and have a great day! -
a malicious website is not been able to block by trend micro
Hi @Anime_007
Thank you for notifying us about the website https://9animes.ph. We've alerted our reclassification team and are investigating. Your feedback is crucial, and we're committed to resolving this promptly. Please bear with us as we work to ensure a safe online experience.
Thank you and have a great day! -
unable to add wi fi to approved list.
Hi @naomig62
You can only approve a Wi-Fi connection if it's marked as unsafe by Wi-Fi Checker, indicating your trust in using it despite the detection.
Thank you and have a great day!
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data breach
Hi @jamesangst ,
We want to make it clear that Trend Micro is not affiliated in any way with these technical support scammers. Trend Micro’s technical support team does not make unsolicited phone calls and will always work with our customers to pre-schedule any necessary phone conversations.
Feel free to call us if you have any concerns.
Trend Micro Home Users Community