tm_helen

Hi @aimeepaige18 

Kindly check this link for any updates that will be announce regarding this issue.

Thank you.

Hi @aimeepaige18​ ,

Try to do it this way (not in phones/tablet settings).

1. Tap the Mobile Security app.
2. Tap Web Guard.
3. Then tap Turn off button to disable Web Guard.

Hi @escapedayspa1 

We apologize for any inconvenience this may have caused. We are currently investigating this concern and will need the following information. We will notify you as soon as an update is ready.

For the meantime, please turn off Web Guard so you can access the internet.

Regards,

Merhaba @pehlivanilke44 ,

Hata mesajı da dahil olmak üzere tam sorunu belirtebilir misiniz? Mesaj İngilizce değilse, çevrilmesi biraz zor olsa da bir ekran görüntüsü de yardımcı olabilir.

Teşekkürler.

Hi @aimeepaige18 @julzmurray88 

Please avoid uninstalling the entire app, as it offers protection. Instead, kindly disable Web Guard temporarily while we investigate the issue. We'll keep you updated as we make progress.

Hi @rmjchant 

Welcome to Trend Micro Community!

After reviewing your subscription, it appears that it was renewed and activated on April 22, 2024. To verify this, please access the Mobile Security app dashboard. Tap on the three dots located in the upper-right corner, then select "Settings." Here, you should see confirmation of its activation, or the expiration date displayed. If this information is not visible, kindly provide us with a screenshot for further assistance.

Hi @lucybristow 

Welcome to Trend Micro Community!

To better address your concern, could you please provide us with further details?

1. What application are you using to access your email?
2. Which device are you using?
3. What operating system is installed on your device?
4. What is the program version of Trend Micro Mobile Security that is installed?
5. Have you encountered any notifications or error messages from the Mobile Security app?

If you're unable to describe the issue, could you please provide us with a screenshot?

Thank you!

Hello @claireesteveny, 

Welcome to Trend Micro Community!

Upon checking, your previous subscriptions were all good for three devices except the recent one. It's only good for one device. Do you have proof of purchase so we can check the details of the product that was sold to you by the store?

To manage your subscription, you may also log in here.
https://account.trendmicro.com

Hi @neilansley,

Welcome to Trend Micro Community!

Kindly check this link, this might help you fix the problem.

This app is currently not available in your country or region error

Hi @hvlewis,

Welcome to Trend Micro Community!

Kindly follow the steps below.

1. Check the system requirements: System Requirements for TrendMicro Antivirus One

2. Remove the Antivirus One from the device: How to uninstall Antivirus One

3. Reinstall Antivirus One: How to Install Antivirus One

Let us know how it goes.