tm_helen

Hi @vojanik 

We're delighted to help you.

Привет, @myacountdostup 

Приятно осознавать, что вам удалось найти причину. Спасибо за это сообщение, мы наконец можем закрыть это дело.

Hi @vojanik 

Please check the following:

1. Verify if there is an OS update available under Settings.

2. Search for TM Mobile Security in the Play Store. Then, go to the "What's New" section, scroll down, and check the Compatibility for your active device.

Привет @myacountdostup,

Пожалуйста, обновите вашу мобильную безопасность. Последняя версия была загружена в мае 2024 года. После обновления откройте приложение Mobile Security, затем коснитесь трех точек в правом верхнем углу > «Настройки» > «О программе». Последняя версия — 16.2.5211.

Дайте нам знать, как идут дела.

Hi @mrpeterjohnston 

We're disappointed to see you leave, but for the time being, this feature remains available. Your feedback/request has been duly communicated to our developers, though we can't assure its inclusion in the next product release.

Hi @claudiubotezatu,@mrpeterjohnston 

Certainly, if no password has been set up, you can exit the program without needing one. This prompt only appears when you haven't created a password for the program yet.

However, once the password is set, you won't be able to modify any settings or exit the program without knowing it.

Hi @mrpeterjohnston 

The notification reminds users to set up a password to prevent unauthorized modifications to Trend Micro Security settings. Establishing a password is essential for temporarily deactivating the real-time scan and enhancing security by safeguarding against data theft and enabling parental controls.

Your suggestion is highly valued and considered as a valuable feature request.

Thank you.

Hi @mrpeterjohnston ,

Welcome to Trend Micro Community!

Would you be able to provide us with a screenshot of this message from the Trend Micro Security app? This will help us in identifying which feature of the program is triggering the notification.

Merhaba @Ahmetygt58 ,

Trend Micro Topluluğuna Hoş Geldiniz!

Android için Mobil Güvenlik'te Ebeveyn Denetimlerinin nasıl düzgün şekilde kurulacağını öğrenmek için lütfen bu bağlantıyı kontrol edin. https://helpcenter.trendmicro.com/en-us/article/tmka-19083

Bu yardımcı olur umarım.

Hi @chubss_2000,

Welcome to Trend Micro Community!

Could you please specify which Trend Micro program you renewed? You can locate this information in the Order Confirmation email that was sent to you following your purchase. Alternatively, you may provide us with the Order number so we can assist you in identifying the renewed program.