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in your opinion what areas do you think ai should prioritize for future development
This poll has already ended. If you need support, there are various channels available, including our portal at https://helpcenter.trendmicro.com. Additionally, you can utilize the Trend Companion pop-up for assistance.
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in your opinion what areas do you think ai should prioritize for future development
Molo @SinekhayaBrian,
Imibuliso kwi-Trend Micro Community, kwaye siyalibulela igalelo lakho.
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under investigation internet access issue using mobile data when mobile security for ios web guard is enabled
Welcome to Trend Micro Community!
Not everyone experiences this issue, which is why it took some time to investigate. If your device has a pre-existing problem and encounters the same issue with Web Guard while using mobile data, we strongly recommend updating the app to the latest version 11.2.1071.
To update your Trend Micro Mobile Security, follow the steps below:- Open the App Store on your iPhone or iPad.
- Search for Trend Micro Mobile Security.
- Tap the Update button beside TM Mobile Security
If the problem continues, please uninstall the Mobile Security app and address any pre-existing issues beforehand. -
trend micro vpn blocking apps
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web guard block my mobile internet and apps to stop working
Hi @hrat,
Thank you for confirming. The problem might be due to an IPv6 configuration compatibility issue. The fix is currently undergoing testing and will be released as soon as it passes testing.
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under investigation internet access issue using mobile data when mobile security for ios web guard is enabled
Hi @guyebromley,
It's comforting to know that it's working as intended now.
Hi @hmanj,
I'm sorry to hear that. Have you attempted reinstalling the application?
If so, and the problem persists, please give us more details.
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iTMMS version
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Region:
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iPhone/iPad Model:
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iOS/iPadOS version:
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ISP (Telstra, Optus, AT&T, Verizon)
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Mobile Service Provider (Telstra, Optus, Vodafone)
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Affected Network Mode: (Wifi or Mobile Data)
- Other VPN installed:
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trend micro vpn blocking apps
Hi @jim4398e7
Thank you for exploring the solution. As we await the fix, please disable Web Guard to ensure uninterrupted use of your mobile phone.
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trend micro is not keeping up with iphone updates and shut the phone down without telling us
Welcome to Trend Micro Community!
We're currently experiencing an issue with mobile data internet access when Web Guard is enabled. You can find more details in our announcement here. In the meantime, please disable this feature while we await a fix.
If the problem persists and isn't related to this, please provide further details.
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trend micro vpn blocking apps
Please visit this link for any updates regarding this issue.
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vpn web guard affecting iphone 12mini with ios 17.4.1
Hi @tomffbdc1 ,
Welcome to Trend Micro Community!
We've issued a statement concerning this matter; feel free to review it here.
For the meantime, kindly turn off Web Guard while waiting for an update. Thank you for understanding.