why is the machine not showing report in the trend micro security report

OS: MacOS Sonoma

Hi @admin432e79,

May I ask when was the last time that you received the monthly security report?

In the meantime, you can sign in to your Trend Micro account to view the Security Report. To do this, do the following:

1. Sign in on the Trend Micro Account website.
2. Click the Resources tab, then click the Go to Security Report button.

We are managing several machines from them. The other machines have reports from the Trend Micro Security Report, however, 2 of the Mac machines have no data shown. 

We were advised that it would take a month for the report to be reflected but it has been more than a month already but still nothing was shown. 

Hi @admin432e79,

Could you please check within your trend micro account if the security reports are enabled for the devices that do not receive monthly security reports? To do that you can follow the steps indicated on this link: https://helpcenter.trendmicro.com/en-us/article/tmka-10567.

Check if the security reports is enabled:

Let me know if you have any questions.