tm_vince

Hi @claudiubotezatu  and @mrpeterjohnston ,

Again, if you have already set up a main console password for the Trend Micro Antivirus it will require you to put in your main console password if ever you want to disable it via exiting on the Trend Micro Antivirus system tray icon. The feature is to ensure that the user will only be the one that can turn off Trend Micro Antivirus and prevent unauthorized person on disabling it. 

Hope this helps.

Hi @mrpeterjohnston,

Usually when you close the Trend Micro Antivirus via the system tray, it should not ask you to setup the console password.

May I ask for the version of your Trend Micro Antivirus?

How to know the version of Trend Micro Antivirus? You can refer to this link:
https://helpcenter.trendmicro.com/en-us/article/TMKA-19044

Looking forward for your response.

Hi @admin432e79,

Could you please check within your trend micro account if the security reports are enabled for the devices that do not receive monthly security reports? To do that you can follow the steps indicated on this link: https://helpcenter.trendmicro.com/en-us/article/tmka-10567.

Check if the security reports is enabled:

Let me know if you have any questions.

Hi @mrpeterjohnston,

If you want to disable the Trend Micro Antivirus , you can use our Trend Micro Diagnostic toolkit to stop all the components and disable the app. You can refer to this link and look for the steps on how to do it: How to Temporarily Disable Trend Micro Protection on Windows | Trend Micro Help Center

Let me know if you have questions.

Hi @shah ,

Welcome to Trend Micro Home Users Community!

Unfortunately I could not answer your inquiry about this product as we are only trained for Trend Micro Home Products. If you need further assistance about this, you can contact our hotline for our corporate products. Here is the hotline for United Kingdom: 08082389530. 

You can also refer to this link to check our other hotlines for different regions:
https://success.trendmicro.com/dcx/s/contactus?language=en_US

Let me know if you have questions.

Hi @opelu1 ,

Thank you for informing us about this, have you already installed the latest version of your Trend Micro Mobile Security app ? 

Refer to this link to get the latest update:
https://helpcenter.trendmicro.com/en-us/article/tmka-14428

Let me know if it works.