tm_vince

Hi @woodsro0 ,

Welcome to Trend Micro Home Users Community!

Kindly try to check if your Wi-Fi connection is set as metered connection, if yes kindly turn it off.

To turn off metered connection

1. Wi-Fi: In Settings, select Network & internet > Wi-Fi > the Wi-Fi network you’re connected to, then turn off Metered connection.
2. Ethernet: In Settings, select Network & internet > Ethernet > the network you’re connected to, then turn off Metered connection

3. Cellular: In Settings, select Network & internet> Cellular, then turn off Metered connection.

Let me know if you have questions.

Hi @icewing726 ,

Welcome to Trend Micro Home Users Community!

Kindly check the apps installed on your device and uninstall any apps that you do not use.

You can also try the steps below :

Check for host file unwanted lines (C: Drive>System32 folder>Host file)
Check under Browser properties in Target for any unwanted lines 
Create new profile and reset settings, clear cache , cookies and browsing history

Let me know if you have any questions.

Hi @bubandskip ,

We are already aware of this issue and is currently working on the resolution. Rest assured that we will be sending you an update for the next course of action.

For the mean time you can try the steps indicated on this article by clicking the link below:

Not Receiving Trend Micro 2-Factor Authentication Codes via Text Message | Trend Micro Help Center

Let me know if you have questions.

Hi @claudiubotezatu ,

May I know if the Date and time is set as automatic? Or you manually adjusted it while performing Trend Micro Security update? I tried and was able to replicate the said issue on our end, by Opening the Trend Micro Antivirus and trying to do a manual update, after that I manually changed the time of my PC and initiated manual update again , which then showed the same time prior manually changing my device time. If that will be the case, you can try close the Trend Micro Antivirus app first and reopen it again and then perform the manual update and it should adjust the time same as with your PC.

Let me know if this helps.

Hi @opelu1 ,

Thank you for informing us about this, have you already installed the latest version of your Trend Micro Mobile Security app ? 

Refer to this link to get the latest update:
https://helpcenter.trendmicro.com/en-us/article/tmka-14428

Let me know if it works.

Hi @grisu70 ,

We thank you for your contributions in the past with regards to testing our products. Currently, the beta testing program is closed. We will provide an update if it will be available in the future.

Hi @rickmen ,

We cannot provide a timeframe for when will the fix be available, but rest assured that we are doing our best so that we can provide a permanent fix for everyone. We will provide the fix as soon as it is available. 

Hi @lourosati ,

We are already addressing the issue, we will provide an update once a permananent solution is available. To everyone that is affected by this issue , we thank you for your patience.

Hi @mrayward ,

Since the aforementioned troubleshooting steps that we provided didn't work , you can then proceed in reinstalling the Trend Micro Antivirus app.

You can refer to the link below in using our tool to do the clean uninstallation:

https://helpcenter.trendmicro.com/en-us/article/tmka-18603

After restarting , you can proceed to downloading the installer on the link provided:

https://helpcenter.trendmicro.com/en-us/resources/

After installing again, check the version if 17.8.1121, replicate the issue by opening affected applications/browser, check if improved (Please take note in the PERTS if there's improvement)

After the update to 17.8.1145, check again if the same issue will persist

Let me know if it helps!

Hi @giguerejeanmarc ,

Since the aforementioned troubleshooting steps that we provided didn't work , you can then proceed in reinstalling the Trend Micro Antivirus app.

You can refer to the link below in using our tool to do the clean uninstallation:

https://helpcenter.trendmicro.com/en-us/article/tmka-18603

After restarting , you can proceed to downloading the installer on the link provided:

https://helpcenter.trendmicro.com/en-us/resources/

After installing again, check the version if 17.8.1121, replicate the issue by opening affected applications/browser, check if improved.

After the update to 17.8.1145, check again if the same issue will persist.

Let me know if it helps!