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kids trend micro
Hi @josuesiordia ,
Welcome to Trend Micro Home Users Community!
Unfortunately, Trend Micro for Family that inlcudes Trend Micro for Kids is no longer available in App Store and Play Store which already started last 01/31/2024.
You can refer to this link as a reference for this :
https://helpcenter.trendmicro.com/en-us/article/tmka-09884
Let me know if you have any questions. -
nothing works
Hi @opelu1 ,
Thank you for informing us about this, have you already installed the latest version of your Trend Micro Mobile Security app ?
Refer to this link to get the latest update:
https://helpcenter.trendmicro.com/en-us/article/tmka-14428
Let me know if it works. -
beta testing
Hi @grisu70 ,
We thank you for your contributions in the past with regards to testing our products. Currently, the beta testing program is closed. We will provide an update if it will be available in the future. -
performance issues programs slowing down or becoming unresponsive when trend micro security is enabled
Hi @psouhrada,
We already rolled out the Auto Update for the Trend Micro Antivirus version (17.8.1192). May I ask if you have the same version as well? If not please update to the latest version, you can refer on the link below as a guide in how to trigger the update:
https://helpcenter.trendmicro.com/en-us/article/tmka-18640
Will be waiting for your reply. -
icloud private relay
Hi @renatmazaev ,
The Web Guard feature of Trend Micro Mobile Security also has similar functionalities with the iCloud Private Relay wherein Web Guard has a built-in VPN that prevents websites from seeing your IP address and exact location while preventing network providers from collecting your browsing activity in Safari. But unfortunately with their similar features they are still unable to function at the same time.
Let me know if you have further questions. -
my scansnap ix 1600 is being blocked by trend micro
Hi @nlafond ,
We already have released a hotfix for the issue. You can go to the link below to download the hotfix:
Scanner Software Not Working When Trend Micro Security is ON | Trend Micro Help Center.
Let me know if you have any questions. -
trend micro maximum security is slowing some of my applicationsprograms on my pc started with recent windows 11 update few weeks ago
Hi @rickmen ,
We cannot provide a timeframe for when will the fix be available, but rest assured that we are doing our best so that we can provide a permanent fix for everyone. We will provide the fix as soon as it is available. -
trend micro maximum security is slowing some of my applicationsprograms on my pc started with recent windows 11 update few weeks ago
Hi @lourosati ,
We are already addressing the issue, we will provide an update once a permananent solution is available. To everyone that is affected by this issue , we thank you for your patience. -
my laptop is extremely slow after updating trend micro as prompted.
Hi @mrayward ,
Since the aforementioned troubleshooting steps that we provided didn't work , you can then proceed in reinstalling the Trend Micro Antivirus app.
You can refer to the link below in using our tool to do the clean uninstallation:https://helpcenter.trendmicro.com/en-us/article/tmka-18603
After restarting , you can proceed to downloading the installer on the link provided:
https://helpcenter.trendmicro.com/en-us/resources/After installing again, check the version if 17.8.1121, replicate the issue by opening affected applications/browser, check if improved (Please take note in the PERTS if there's improvement)
After the update to 17.8.1145, check again if the same issue will persist
Let me know if it helps! -
trend micro maximum security is slowing some of my applicationsprograms on my pc started with recent windows 11 update few weeks ago
Hi @giguerejeanmarc ,
Since the aforementioned troubleshooting steps that we provided didn't work , you can then proceed in reinstalling the Trend Micro Antivirus app.
You can refer to the link below in using our tool to do the clean uninstallation:https://helpcenter.trendmicro.com/en-us/article/tmka-18603
After restarting , you can proceed to downloading the installer on the link provided:
https://helpcenter.trendmicro.com/en-us/resources/After installing again, check the version if 17.8.1121, replicate the issue by opening affected applications/browser, check if improved.
After the update to 17.8.1145, check again if the same issue will persist.
Let me know if it helps!