tm_vince

Hi @johngedz ,

I already sent your new license key via email. 

Let us know if you have further questions.

Hi @claudiubotezatu ,

We understand your sentiments and rest assured that we are valuing all your insights to improve our product.

Hi @claudiubotezatu thank you for your response.

For detailed instructions you can follow the steps below @vajoyox780 .

1. Stop all Trend Micro Components. How to turn ON/OFF Trend Micro Security for Windows - see "Disable Trend Micro Security" section.
2. Go to C:\Program Files\Trend Micro\UniClient\plugins and delete EventLog.db in plugins folder.
3. Start all Trend Micro Components. How to turn ON/OFF Trend Micro Security for Windows - see "Enable Trend Micro Security" 

Let us know if you have questions.

Hi @frankweir85 and @steveegg2002 ,

Please let us know if you have further help needed regarding your refund cases. 

Hi @serviceorder ,

If you still wish to determine whether the Trend Micro Antivirus is the one causing the issue, you can refer to this link for the guide on how to disable it: https://helpcenter.trendmicro.com/en-us/article/tmka-10319

Make sure to enable the Trend Micro Antivirus again after so that you will be protected. 

Let us know if you have any questions.

Hi @gaytonpw ,

Welcome to Trend Micro Home Users Community!

There are multiple ways on how the scammers got an access to her email address.

Here are some of the reasons:

1.) The user has signed up to a malicious website using her email address and password.

2.) The user has signed up to a malicious email that is pretending to be from a reputable company.

3.) The user installed a malicious app either on her mobile phone, laptop or desktop that is allowed to collect data within her device (Full scans of Trend Micro Antivirus should detect these types of apps, but if you dont have the protection installed, like on your mobile phone that can be a vulnerability that these malicious apps can exploit).

Let me know if you have further questions.

Hi @melmoreland ,

Welcome to Trend Micro Home Users Community!

I just want to inform you that your subscription for Trend Micro Cleaner One Pro is good for 1 device only. If you wish to transfer the protection to this new device, we will need to replace your License key. 

Let us know if you need further assistance.

Hi @lmartins ,

To confirm, the email sender is legitimate and from our marketing team. 

Let me know if you have any questions.

Hi @admin432e79,

Could you please check within your trend micro account if the security reports are enabled for the devices that do not receive monthly security reports? To do that you can follow the steps indicated on this link: https://helpcenter.trendmicro.com/en-us/article/tmka-10567.

Check if the security reports is enabled:

Let me know if you have any questions.

Hi @shah ,

Welcome to Trend Micro Home Users Community!

Unfortunately I could not answer your inquiry about this product as we are only trained for Trend Micro Home Products. If you need further assistance about this, you can contact our hotline for our corporate products. Here is the hotline for United Kingdom: 08082389530. 

You can also refer to this link to check our other hotlines for different regions:
https://success.trendmicro.com/dcx/s/contactus?language=en_US

Let me know if you have questions.