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i have just renewed my sub which had 5 days to go when do i get my new licence key
Hi @johngedz ,
I already sent your new license key via email.Let us know if you have further questions.
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protection is off when close taskbar icon
Hi @claudiubotezatu ,
We understand your sentiments and rest assured that we are valuing all your insights to improve our product. -
history cleanup
Hi @claudiubotezatu thank you for your response.
For detailed instructions you can follow the steps below @vajoyox780 .
1. Stop all Trend Micro Components. How to turn ON/OFF Trend Micro Security for Windows - see "Disable Trend Micro Security" section.
2. Go to C:\Program Files\Trend Micro\UniClient\plugins and delete EventLog.db in plugins folder.
3. Start all Trend Micro Components. How to turn ON/OFF Trend Micro Security for Windows - see "Enable Trend Micro Security"
Let us know if you have questions. -
switch off vpn for certain application in iphone
Hi @huiwenshen ,
Kindly try to reinstall the Trend Micro Mobile Security app and see if the issue will still persist afterwards.Looking forward to your response.
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in your opinion what areas do you think ai should prioritize for future development
Hi @frankweir85 and @steveegg2002 ,
Please let us know if you have further help needed regarding your refund cases. -
whats this bs security software password rubbish
Hi @claudiubotezatu and @mrpeterjohnston ,
Again, if you have already set up a main console password for the Trend Micro Antivirus it will require you to put in your main console password if ever you want to disable it via exiting on the Trend Micro Antivirus system tray icon. The feature is to ensure that the user will only be the one that can turn off Trend Micro Antivirus and prevent unauthorized person on disabling it.
Hope this helps. -
i dont have permissions to usb drives
Hi @serviceorder ,
If you still wish to determine whether the Trend Micro Antivirus is the one causing the issue, you can refer to this link for the guide on how to disable it: https://helpcenter.trendmicro.com/en-us/article/tmka-10319
Make sure to enable the Trend Micro Antivirus again after so that you will be protected.
Let us know if you have any questions. -
e mail address list obtained by scammer for buying gift card
Hi @gaytonpw ,
Welcome to Trend Micro Home Users Community!
There are multiple ways on how the scammers got an access to her email address.
Here are some of the reasons:1.) The user has signed up to a malicious website using her email address and password.
2.) The user has signed up to a malicious email that is pretending to be from a reputable company.
3.) The user installed a malicious app either on her mobile phone, laptop or desktop that is allowed to collect data within her device (Full scans of Trend Micro Antivirus should detect these types of apps, but if you dont have the protection installed, like on your mobile phone that can be a vulnerability that these malicious apps can exploit).
Let me know if you have further questions. -
cant get cleaner one pro to activate
Hi @melmoreland ,
Welcome to Trend Micro Home Users Community!
I just want to inform you that your subscription for Trend Micro Cleaner One Pro is good for 1 device only. If you wish to transfer the protection to this new device, we will need to replace your License key.
Let us know if you need further assistance. -
whats this bs security software password rubbish
Hi @mrpeterjohnston,
Usually when you close the Trend Micro Antivirus via the system tray, it should not ask you to setup the console password.
May I ask for the version of your Trend Micro Antivirus?
How to know the version of Trend Micro Antivirus? You can refer to this link:
https://helpcenter.trendmicro.com/en-us/article/TMKA-19044
Looking forward for your response.