why is the machine not showing report in the trend micro security report

We were advised by one of the chat support agents that it would take a month before the machine reports to the Trend Micro Security Report. It has been more than a month already since we uninstalled and reinstalled the Trend Micro agent. 

Hi @admin432e79​,

May we know if the security report is activated on your Mac devices.

To check, please follow these steps: 

1. Open Trend Micro Antivirus on your Mac.
2. Click the lock icon to make changes.
3. Go to Preferences.
4. Under the Security Report section, check if the switch is turned on. 

Hope this helps. 

We already checked the settings before but we didn't find any Security Report-related option from the application.