Just went to mine by right clicking the Trend icon on the taskbar and selecting Trend Micro Account.  Try clearing out the browser's cache and see if that helps.

Hi @davevt31,

Thank you for sharing you suggestion and assisting with the concern, we really appreciate it.

Hi @arlenebrown,

Once you access the Trend Micro account, you can follow the steps on this link to renew the subscription.

How to Update Credit Card Info for Trend Micro Subscriptions

Hope this helps!

I don`t want renewal thanks to you i have bugs in my pc.