Hi there,
I'm really sorry to hear you've been dealing with this since April — I completely understand the frustration, especially with a 2-year investment on the line. Let's see if we can get this moving in the right direction.
When you say your password keeps being "hacked," could you help us understand a bit more about what's happening? For example:
- Are you finding that your Trend Micro account password has been changed without you doing it?
- Are you getting locked out when trying to sign in to the app or at account.trendmicro.com?
- Are you receiving unexpected password reset emails you didn't request?
Knowing the specifics will help us pinpoint exactly what's going on. In the meantime, here are two things I'd strongly recommend doing right away:
- Reset your password from a secure device by going to https://account.trendlife.com/ and clicking "Forgot Your Password?" — then choose a brand new, strong password you haven't used anywhere else.
- Enable Two-Factor Authentication (2FA) on your Trend Micro account. This adds a verification code step every time someone tries to log in, so even if someone has your password, they can't get in. You can set this up under My Profile > Two-Factor Authentication after signing in: Enable Two-Factor Authentication on Trend Micro
If you've already tried these steps or if Support walked you through them before, let us know what happened — that will help us figure out the next best step. We want to make sure you can actually use the protection you're paying for.
We're here to help — don't give up on us just yet!
