Signing into account

Why is it impossible to sign into my account to check my licenses and to cancel auto-renew ??

 

Hi Ho Jo,

We apologize for the inconvenience. 

Can you tell us if you're getting an error message when you try to sign in to your Trend Micro Account? If you are, could you tell us the exact error or attached a screenshot so we can check and assist you better about your concern.

Thank you.

I still cannot login to my account after password was scammed and I tried to make a new p w.  I tried changing my profile to see if that helped but it has not.  What next?

Hi there!

It sounds like you're facing some challenges logging into your account after a password issue, but there are some easy steps to help you regain access!

-Reset Your Password Again: Use the official password reset link to create a strong, unique password. You’ve got this!
-Check Your Email: Look for confirmation emails about your password change, including your spam folder. Sometimes they can be easy to miss!
-Clear Browser Cache: If you’re using a web browser, clearing your cache and cookies can work wonders.
-Try Another Device: Logging in from a different device or browser might just do the trick!

Once you’re back in, consider enabling two-factor authentication for extra security.