tm_richard

Hi,

Thank you for contacting Trend Micro Community.

As per your post, the Trend Micro product should have automatically used the computer's default language during the installation.
Can you please verify what language the computer is using.

Regards,
 

Hi Ho Jo,

We apologize for the inconvenience. 

Can you tell us if you're getting an error message when you try to sign in to your Trend Micro Account? If you are, could you tell us the exact error or attached a screenshot so we can check and assist you better about your concern.

Thank you.

Hi Scott E. Davis,

Just to clarify, are you able to open the Trend Micro main console? If yes, does it show "Protected"?

About the Mobile Security, if it's still showing the old expiration date, try following the steps to sign out and sign back in on the Trend Micro account.
 

1. Open Trend Micro Mobile Security
2. Go to Settings
3. Under Account & Subscription, tap Trend Micro Account
4. Tap Account Control then tap Sign out
5. Entre your Trend Micro Account password
6. Once successfully signed out, sign back in using your Trend Micro credentials.
7. Check if the expiration date is now updated.

Hi

Do you mind telling us the exact message you're getting on the dialogue box or if you can get a screenshot so we can better understand what your experiencing.

 

Hi,

Can you please tell us if you're getting an error message when you try to install Trend Micro on the computer? If yes, can you provide the exact error message or a screenshot of the error message.

Thank you.

Hi,

The MacOS 15 should be already compatible with the latest version of Trend Micro Antivirus for Mac.
Can you please install the latest version and check if the issue will still occur.

You can download the latest version here 

Thank you