constant pop ups

How in God's name to I stop these continuous pop-ups?  This is as bad as my computer being hacked.  I need another software program to stop this software.  I cant do anything on my computer without having to close up a pop-up.  

Any update on this? Mute Mode is only for up to 24 hours so otherwise getting pop ups every few minutes is very disruptive. If we aren't under attack then we don't need to know every time we have been protected.

Hi,
 

Mute Mode temporarily stops non-critical notifications on your device. Unfortunately, it cannot be enabled permanently, as doing so would also disable automatic updates for the program. Mute Mode is designed to silence non-critical notifications for 24 hours, but you can manually re-enable it or set it to activate automatically when you enter a program that requires full-screen mode.

For more information on how Mute Mode works, you can visit: Stop Non-Critical Pop Ups with Trend Micro Mute Mode | Trend Micro Help Center.

Pops ups every second - followed the steps Mute mode is on most items disabled for notifcations i still get popup every second i cannot work -I went through with the AI step by step and still cannot get the popups to stop -

Please try this trouble shooting step to eliminate the pop-up ads on your computer.

 

Microsoft Edge

Using the Settings Menu:

1. Open Microsoft Edge.
2. Click the three horizontal dots (ellipsis) in the upper-right corner.
3. Select Settings.
4. Click on Privacy, search, and services in the left-hand menu.
5. Under the "Clear browsing data" section, click Choose what to clear.
6. In the "Time range" dropdown menu, select All time.
7. Make sure the boxes for Browsing history, Cookies and other site data, and Cached images and files are checked. You can also choose to clear other data types if you wish.
8. Click the Clear now button.
9. Close and reopen Edge for the changes to take effect.

Using a Keyboard Shortcut:

1. Open Microsoft Edge.
2. Press Ctrl + Shift + Del on your keyboard. This will directly open the "Clear browsing data" window.
3. In the "Time range" dropdown menu, select All time.
4. Make sure the boxes for Browsing history, Cookies and other site data, and Cached images and files are checked.
5. Click the Clear button.
6. Close and reopen Edge.

Google Chrome

Using the Settings Menu:

1. Open Google Chrome.
2. Click the three vertical dots in the upper-right corner.
3. Select More tools, then Clear browsing data.... Alternatively, you can just select History and then Clear browsing data... on the left.
4. In the "Time range" dropdown menu, select All time.
5. Make sure the boxes for Browsing history, Cookies and other site data, and Cached images and files are checked. You can also choose to clear other data types.
6. Click the Clear data button.

Using a Keyboard Shortcut:

1. Open Google Chrome.
2. Press Ctrl + Shift + Del on your keyboard. This will directly open the "Clear browsing data" window.
3. In the "Time range" dropdown menu, select All time.
4. Make sure the boxes for Browsing history, Cookies and other site data, and Cached images and files are checked.
5. Click the Clear data button.

After following these steps for either browser, your browsing data for all time should be cleared. Remember to close and reopen the browser for the changes to fully take effect.

I am confused about why you are posting about the browser and the temporary mute mode. This is a problem with the software application pestering the hell out of users and not allowing them to tailor the experience. YOU (Trend) need to update the software interface to provide users with more control of the kinds of notifications allowed to pop-up. I do not appreciate being reminded of things Trend thinks I might want to do, or things the scan the software completed. I already have two young children who constant need assistance and validation, I do not need software that acts the same way. Stop acting like Norton...

Hi,

I apologize if the answer provided did not fully meet your expectations. To better assist you, please contact us directly through our support chat at the link below: Chat with Trend Micro Support | Trend Micro Help Center. Our team will be happy to provide you with more personalized assistance.