Renewal Issue

Greetings, I'm unable to re-activate my Trend Micro app after renewing my subscription via auto-renewal. I have a valid invoice, have restarted machine and app, checked my junk email for an activation code email; all to no avail. Is there something I'm missing?

Hi,
 

If your subscription was recently renewed, please allow 24 to 48 hours for the subscription information to be updated. You can check your Trend Micro account at account.trendmicro.com to see if the update has been applied.

If your subscription details have not been updated after this time, please contact our support team for further assistance. You can find our contact information at: https://helpcenter.trendmicro.com/en-us/contact-support/

I renewed my subscription on 5th May 2025 with Invoice No 324418 Thru Reach UK Ltd and paid an amount of $199.95 yet I keep receiving messages that my subscription has not been renewed. Please confirm I have coverage. I also renewed my credit card details at the same time

I wish to cancel my auto renewal. However upon selecting the cancel subscriptions and following steps under my licenses; it shows SORRY FOR THE INCONVENIENCE PLEASE TRY AGAIN LATER. Kindly assist to look into this ASAP

Help.

Card not accepted.

Card has been 3-D Secure or equivalent confirmed. So what now?

Is there a way to email Trend without my posts being rejected?

Hello,

If your subscription has not been renewed, Please contact us here: Chat with Trend Micro Support | Trend Micro Help Center. Please click "Agree and Continue", fill out all the information needed. For case number, it's optional then click "Submit" then wait for the representative to assist you with your concern.

Hello,

If you are experiencing 3-D Secure, please follow this guide to fix the issue: Fix '3-D Secure' Authentication Error When Placing an Order | Trend Micro Help Center

trying to renew my subcription but it saids contact support

It seems it’s far cheaper to buy a new subscription then it is to renew, and I don’t understand why they treat existing customers this way.

I wish to discuss amount for renewed subscription. invoice paid but was for 10 devices. We only have 3 devices

Cancelled auto renewal. Still charged $109.

Hello,

If you want to discuss about your subscription or cancel your subscription, please contact us here: Chat with Trend Micro Support | Trend Micro Help Center. Please click "Agree and Continue", fill out all the information needed. For case number, it's optional then click "Submit" then wait for the representative to assist you with your concern.

I have an account and it would last for another 170 days approximatelly. I bought a new key and addet it in my account but it seems to me that i have lost yhe remaining days of my previus account. Can this be resolved?