Posted Fri, 21 Feb 2025 16:58:23 GMT by Roberto
Hi, after installing Windows 11 Pro I reinstalled Trend Micro MaximumSecurity, I have to say that when I open the program it is very slow, when I had Windows 10 it was much faster when I opened the program! Thanks Roberto
Posted Fri, 07 Mar 2025 08:02:18 GMT by John Vincent tm_vincent

Hi,

To address the issue you're experiencing, please verify your computer's hardware and ensure that all Windows updates have been installed. Pending updates could be affecting the performance of Trend Micro programs. Additionally, check your computer's hardware to ensure that memory usage is not at 100%. You can do this by opening the Task Manager and looking under the Performance tab. It's also possible that your computer is not fully compatible with Windows 11, which could be causing difficulties in running applications like Trend Micro. You might also want to try reinstalling Trend Micro Maximum Security using the link provided on our help center, which you can visit at http://helpcenter.trendmicro.com/install, as it may not have been properly installed initially.

Posted Mon, 10 Mar 2025 16:21:46 GMT by Roberto
Hello,
all Windows updates have been updated, memory usage is minimal, My PC has windows 11 Pro installed,
Processor 13th Gen Intel(R) Core(TM) i7-13700 2.10 GHz - Ram 64.0 GB (63.7 GB usable) ASUS TUF GAMING Z790-PLUS WIFI motherboard - NVIDIA GeForce RTX 4060 Ti graphics card - 2 Samsung 990 PRO 1 TB SSD units - Network connection (1000/1000 (Mbps) fiber), I have already tried to uninstall and reinstall my Trend Micro Maxim Security!
Anyway thanks for the reply
Posted Wed, 12 Mar 2025 05:55:02 GMT by TM_Joshua

May we ask how you reinstalled Trend Micro Maximum Security?

Have you tried uninstalling it using the Trend Micro Diagnostic Tool Kit?

If not, please follow the steps below:

1. Use the search bar near the Microsoft icon.
2. Search for "Trend Micro Diagnostic Tool Kit."
3. Open the tool and tap "C. Uninstall."
4. Tap "Stop All Components."
5. Tap "Uninstall Software."
6. Restart your computer.


To reinstall Trend Micro Maximum Security, follow these steps:

1. Go to this link: https://helpcenter.trendmicro.com/en-us/quick-help/
2. Scroll down and tap "Download Maximum Security" to download the installer.
3. Open the installer once it is downloaded.
4. Tap "Accept and Continue," then enter the Activation Code.
5. Wait for the installation process to complete.
6. Observe the performance.
 

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