So, if I have a problem  with any of your new systems or purchases, I will not be getting any answers from your company tech team, I will need to post my problem on the 'Community' board/website to get an answer from someone who is less informed on how to fix it???

If that is your new vision, 'engaging environment for all members' in a 'communal chat room' is not the reason I buy your programs. I buy them because of the reliability that I came to trust with my computers - not to 'get to know someone' whom I would rather not...

Thanks for the warning. I may have to buy my programs elsewhere now.

@redrug​ I agree with what you have said.  I do not want to get solutions to an issue I have with a problem from a shared community, I want to communicate with a technician not someone who is part of the Community with suggestions on how to solve my issue.  My subscription is due in November and I may be seeking another company than can offer Tech direct solving of my issue. not from someone who has solved an  issue themselves.  This is very disappointing Trend Micro :(

I also agree and I will be searching for an alternative immediately. 

I agree as well.

Please describe the changes in full detail & how our issues will be solved by actually technicians.

Did I miss something in the announcement? Where did it say we would no longer be able to get technical support from paid technicians? This community is nothing new it has existed for a long time, but use of it, as I understand it, is completely voluntary. 

Will these changes accommodate Windows 10 or can it be used with Windows 10?

Hi @redrug, @lfougere, @alangr7, @ginad2171, @markjenk,

Welcome to Trend Micro Home Users Community!

The community forum will remain a place for discussion, feedback, and sharing ideas with fellow users and Trend Micro Experts.

We appreciate your understanding and patience as we work to improve our community space.

Hi @wendylovesme59,

You’ll still be able to access and use the Community just as you did before, including on Windows 10.

As stated on the Migration Overview, some of the changes are New Community URL and Profile Information Transfer, so you shouldn’t experience any issues with your current setup.

Hope this helps!