🚨 Trend Micro Community is undergoing maintenance. You can still view existing posts, but posting new ones may not be possible.
Need help with your Trend Micro product?Visit Trend Micro Help Center.

No Internet Connection when VPN is turned on

J-Windscale
Posted Sat, 07 Sep 2024 15:32:20 GMT by J-Windscale
Product - Trend Micro VPN (Windows)
Software Version - 6.0.1003
Device - Laptop
OS - Windows 11 Home
Internet Connection - Wi Fi
ISP - Telstra

After installing Trend Micro VPN, it appeared to run fine for approximately 8 hours (including some time away from my computer) but after approximately 8 hours, while the VPN was active, my internet connection 'stopped' (internet connection was completely unresponsive and would not load anything). And since, while having my VPN active, my internet connection is totally unresponsive.
Looking at the troubleshooting guide; the only 'security apps' i have installed are 'Trend Micro Maximum Security (windows)' and 'Windows Defender'.
I have tried all three of the VPN protocols, and none of them have worked.
I have tried connecting to both Australian and New Zealand VPN servers, and neither has worked
Helen _TM
Posted Sun, 08 Sep 2024 00:52:45 GMT by Helen _TM
Hi J-Windscale,

Welcome to Trend Micro Community for Home Users.

May we know the following?
- Other VPN app aside from Trend Micro
- Does it happen while using the browser? Which browser?
- Installed extensions in the browser
- Other apps affected
 

You must be signed in to post in this forum.