Hi @blb8351 ,
 
Welcome to Trend Micro Online Community.
 
Please ensure that the application you are trying to use is added under Pay Guard Mobile.
 
To do that:
 
1. Open the Trend Micro Mobile Security application.
2. Tap on Pay Guard Mobile.

under "Apps", double check if the app that you are using for your finances have been added.

Let me know if it worked.
 
If it wasn't able to fix it, please do a scan and prepare a screenshot of the result.
If you are encountering an error message, might as well take a screenshot of it too so we can have a look.

@tm_ace​ Thank you. It's working now.

@blb8351,

We're glad to hear that the issue has been resolved.

I don’t have a android I’ve got a apple cell phone 

Hi @creeker49​, 

I want to let you know that Trend Micro Mobile Security for iOS doesn't have the PayGuard feature. This is because of limitations and differences in how iOS devices handle security compared to other platforms.