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reduce notifications to the minimum
Hi @wolf ,
I was wondering if this article helped you: Stop Non-Critical Pop Ups with Trend Micro Mute Mode.
If not, can you specify the types of notifications you are having?
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unable to receive 2fa verification code sms
Hi @fbpierce44 ,
Welcome to Trend Micro Home Users Community.
This article might help:How to check if Trend Micro is in its latest version on iOS | Trend Micro Help Center
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how to unsubscribe from community notification email
Hi @amerynet ,
I marked this comment as private since you included a sensitive information.If you are still receiving notification emails from the following email addresses, please manually unsubscribe to them.
Unsubscribing from Community Topics1. Visit the Trend Micro Community homepage.
2. Scroll down to Pick a Topic and click View all topics.
3. Choose the topic you want to unfollow.
4. Click the Unfollow button.
Unsubscribing from Email
1. Open the email containing the community notification.
2. Scroll down to the bottom of the page.
3. Look for the following sections:
- To unfollow a specific post, click on click here and then the Unfollow button.
- To unsubscribe from all community notifications, click on Unsubscribe. (Currently, the Unsubscribe option is undergoing maintenance.) -
trend micro popups with notification of website being blocked keeps on coming every 2 minutes
Hi, @camassac , sorry if it's been troubling you for years now.
If a trend micro notification keeps appearing about a website being blocked, then it's less likely to be a programming problem.
You could be having a website redirection virus infection. this needs to be thoroughly checked. commonly caused by other malicious applications, malicious browser extensions or cache data.
When was the last time you contacted us regarding this issue?
Please let us know so we can review the case. perhaps we can arrange a proper assistance regarding this matter. -
cannot use app on this phone because if i turn the vpn the phone won’t work correctly
Hi @dpw1957 ,
Welcome to Trend Micro Online Community.
Can you provide the following please:
Mobile Phone's OS: Android or iOS?
OS Version:Also, can you name the application involved here?
There's 2 mobile applications of Trend Micro that have VPN.
Trend Micro's Mobile Security and Trend Micro's VPN Proxy One Pro(a.k.a Public Wifi Protection in certain regions) which one are you using? -
how do i report a dangerous link that trend micro did not detect
Oh yes @dmawalker , I definitely agree with you about moving workloads from an old device to a new one.
Also, correct. Choosing to upgrade to windows 11 would be great but in terms of your digital security, antivirus software alone is not enough.
One must still practice a safe browsing habit. especially nowadays, where threats are no longer "just" about viruses and malwares. we now have cyber crimes, social engineering attacks, not to mention those annoying spam and phishing emails.
- Ensure that you maximize your antivirus features and keep them updated.
- Refrain from clicking on ads.
- Refrain from downloading files from the internet unless you can verify that the source is trusted.
- Carefully examine unfamiliar emails by checking for misspellings, sender of the email and their links or attachments.
- Avoid providing your personal information to the sites you visit.Those are few, but they help a lot.
Be alert and stay vigilant. -
how do i report a dangerous link that trend micro did not detect
Hi @dmawalker ,
Welcome to Trend Micro Online Community.
What you encountered was a fake pop-up warning that usually ends up to Technical Support Scam. In those instances, you will be redirected to another webpage, none of them are real but it will prevent you from controlling your cursor.
Please provide the URL of that fake webpage and the contact number you dialed that connected you to one of their agents trying to scam you.
The reason why it wasn't detected as malicious is because there's nothing wrong with the website and it can't do any harm. the only things that make it dangerous were the fact that it was designed to fool the victims in to believing that the "Warning" was real and IF the victims contacted the number indicated on the page. That's where they start to scam people.
Such threats can be prevented by having the Trend Micro Toolbar, one of the Available features of your Antivirus.
One last thing, that's one of the risks of having an outdated operating system. they can't load latest versions of certain software which can result to vulnerability risks.
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trend micro vpn blocking apps
Hi @janicebeard ,
Can you try to set up the VPN configuration of mobile security once again?
Go to the Settings app > General > VPN & Device Management > remove or uninstall the VPN configuration of Mobile Security/WebGuard
Then restart your device > open the Mobile Security Application > set up web guard once more.
Let me know if that worked.
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trend micro wifi protection wont install windows 11 store
Hi @holtsean818 ,
Glad that it is now working.
If you need further help, feel free to reach us here.
Thanks a lot.
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trend micro wifi protection wont install windows 11 store
Hi @holtsean818 ,
Welcome to Trend Micro Online Community.
For safety measures, let's remove first the computer from the registered devices through the account portal.
Sign in to account.trendmicro.com and remove the computer from the registered devices under Public Wifi Protection.
Now perform a system file checker on an elevated command prompt.
Simply run the cmd as an administrator and then enter "sfc /scannow"
Please take note of the result of the scan. But, regardless of the result, restart the computer.
Lastly, clear and reset the Microsoft Store cache using Win + R > "wsreset.exe" then another restart.
See if this sequence will help.
Also, it would be best if you take this to our phone support. Having this checked real-time by one of our engineers would be great.
1-800-653-607 | AU | Premium HotlineLet me know how it goes.