tm_ace

Hi @wolf ,

I was wondering if this article helped you: Stop Non-Critical Pop Ups with Trend Micro Mute Mode. 

If not, can you specify the types of notifications you are having?

Hi @fbpierce44 ,
 

Welcome to Trend Micro Home Users Community.

This article might help: 

How to check if Trend Micro is in its latest version on iOS | Trend Micro Help Center

Hi @amerynet ,
 
I marked this comment as private since you included a sensitive information.

If you are still receiving notification emails from the following email addresses, please manually unsubscribe to them.
 
Unsubscribing from Community Topics

1. Visit the Trend Micro Community homepage.
2. Scroll down to Pick a Topic and click View all topics.
3. Choose the topic you want to unfollow.
4. Click the Unfollow button.
 
Unsubscribing from Email
1. Open the email containing the community notification.
2. Scroll down to the bottom of the page.
3. Look for the following sections:
   - To unfollow a specific post, click on click here and then the Unfollow button.
   - To unsubscribe from all community notifications, click on Unsubscribe. (Currently, the Unsubscribe option is undergoing maintenance.)

Hi @holtsean818 ,

Glad that it is now working.

If you need further help, feel free to reach us here.

Thanks a lot.

Hi @holtsean818 ,
 
Welcome to Trend Micro Online Community.
 
For safety measures, let's remove first the computer from the registered devices through the account portal.
Sign in to account.trendmicro.com and remove the computer from the registered devices under Public Wifi Protection.
 
Now perform a system file checker on an elevated command prompt.
Simply run the cmd as an administrator and then enter "sfc /scannow"
 
Please take note of the result of the scan. But, regardless of the result, restart the computer.
 
Lastly, clear and reset the Microsoft Store cache using Win + R > "wsreset.exe" then another restart.
 
See if this sequence will help.
 
Also, it would be best if you take this to our phone support. Having this checked real-time by one of our engineers would be great.

1-800-653-607 | AU | Premium Hotline

Let me know how it goes.

Hi @lcpawn ,

Is everything in order now?

I tried to review the history of the subscription you have, it appears that there's only a slight delay with the update of the expiry date for the subscription that starts with XHMF and ends with 2235.

Nobody from our end corrected this error. so it is most likely a system delay.
We do apologies though. regardless.
 

Is everything settled now?

CIAO @marcellotoscano ,

Benvenuti nella comunità online di Trend Micro.
 
A causa di questo incidente, vorremmo indagare ulteriormente.
 
Contrassegno questo post come privato per garantire la sicurezza e la protezione delle informazioni che potrebbero essere menzionate in questo post.
 
Ho già creato un numero di pratica per te: TM-3766987-M4B6K2
 
Controlla la tua email così possiamo organizzare la questione.

Hi @barnesy ,

Welcome to Trend Micro Online Community.

I want to clarify if you are referring to your phone's Mobile Security with the feature of Lost Device Protection that accidentally locked your phone.?

If so, you might want to check this article:
How to unlock mobile device Trend Micro locked
 
Hope that helps. Let us know.

Hi @kotilainenseppo ,

Welcome to Trend Micro Online Community.

It's good to know that you like the Antivirus+ Security and regarding the Changelog for build 17.8.1208. This was released primarily for the enhancement of Trend Companion.

It is a new feature of the software which is an AI-powered assistant designed to provide answers to the user's product related questions.

However, at the moment, it is only available for US and AU region. 

Users that are not from the regions mentioned above will be able to install the 17.8.1208 build but Trend Companion will not appear.

To know more about the Trend Companion, you can check it here:

What You Need To Know About Trend Companion

Well, I fell for that joke didn't I? lol.

I literally took it as it is. having "twists" would be taken as a mistake. my bad.

Any way, let's agree to disagree. Glad I was able to have this conversation with you @claudiubotezatu .