tm_ace

Hi @gilliantrin ,

Welcome to Trend Micro Online Community.

Allow me to explain.

Trend Micro offers various protection subscription and bundles from which the users can choose from depending on their digital protection needs.

In Asia Pacific Regions, the primary subscription and bundles available are:

• Maximum Security - A multi-platform antivirus protection that can cover only 1 device.
  • Mobile devices can be installed with Trend Micro Mobile Security (for Android or for iOS)
  • Windows computers can be installed with Trend Micro Maximum Security 
  • Mac computers can be installed with Trend Micro Antivirus for Mac
• Device Security Basic - A bundle that can protect up to 6 devices. inclusions are the same with Maximum Security subscription.
• Device Security Pro - A bundle that can protect up to 10 devices with the inclusion of a VPN.
  • Trend Micro Public Wifi Protection, supported in Mac, Windows, Android and iOS. suitable for devices who frequently connect in public places.

The rest are Device Security Advance and Device Security Ultimate. both can cover up to 10 devices but with another product inclusions.
 
You can check them out and compare through our official online store: Official Trend Micro Online Store - Australia

I hope this helps clarify about our products and available subscription.
May I ask where were you able to see the advertisement and if possible, your bad experience to the point that it is misleading and false advertisement?

Perhaps we can help further.

Hi @rickmen 
 
No we haven't done anything backend that is related to the issue being encountered in this post.
  
The hotfix mentioned will be integrated in the next update.
  
Although there has been no signs for the last 4 days now, which is good. Please keep on observing the behavior for a few more days and use the hotfix if it reoccurred.
  
Let us know of the results.
 

Hi @giguerejeanmarc 

How are things going?

By the way, a hotfix has been released now. you can use this Hotfix or stay with the current configuration that we did on your computer. that's fine.
 

Just to give you a heads-up, it will be integrated to the next upcoming update so this will be resolved for good.

Thanks for your coordination with us. Really appreciate it.