tm_ace

Oh yes @dmawalker , I definitely agree with you about moving workloads from an old device to a new one.
 
Also, correct. Choosing to upgrade to windows 11 would be great but in terms of your digital security, antivirus software alone is not enough.
 
One must still practice a safe browsing habit. especially nowadays, where threats are no longer "just" about viruses and malwares. we now have cyber crimes, social engineering attacks, not to mention those annoying spam and phishing emails.
 
- Ensure that you maximize your antivirus features and keep them updated.
- Refrain from clicking on ads.
- Refrain from downloading files from the internet unless you can verify that the source is trusted.
- Carefully examine unfamiliar emails by checking for misspellings, sender of the email and their links or attachments. 
- Avoid providing your personal information to the sites you visit.

Those are few, but they help a lot.
 
Be alert and stay vigilant.

Hi @dmawalker ,

Welcome to Trend Micro Online Community.

What you encountered was a fake pop-up warning that usually ends up to Technical Support Scam. In those instances, you will be redirected to another webpage, none of them are real but it will prevent you from controlling your cursor.

Please provide the URL of that fake webpage and the contact number you dialed that connected you to one of their agents trying to scam you.

The reason why it wasn't detected as malicious is because there's nothing wrong with the website and it can't do any harm. the only things that make it dangerous were the fact that it was designed to fool the victims in to believing that the "Warning" was real and IF the victims contacted the number indicated on the page. That's where they start to scam people.

Such threats can be prevented by having the Trend Micro Toolbar, one of the Available features of your Antivirus.
 

One last thing, that's one of the risks of having an outdated operating system. they can't load latest versions of certain software which can result to vulnerability risks.

Hi @Patcha ,
 
Welcome to Trend Micro Online Community.
 
You can try this way:

1. Connect the doorbell camera to your home network.
2. Open the Home network security app > dashboard > timeline
3. Look for a notice where a device is trying to connect and grant them the permission.
  
if that didn't showed up, check if Device Approval Feature is turned on.

1. from the Home network security > Menu > settings
2. Under Network and Security > Access Control > New Device Approval and turn it on.
3. Wait for the app scan and detect new devices on your network > tap the notification to review and approve it
4. Follow the on-screen instructions to add it to your network.
 
Let me know if any of these works.
 

By the way, since you have that kind of set up. This might be useful to increase your security: How to protect security cameras with Home Network Security | Trend Micro Help Center

Hi @ezconek ,
 

Welcome to Trend Micro Online Community.

This concern of yours is sensitive, so I am marking your post as private.

I will try to contact you via email, please refer to this case ID: TM-3742017-Z8Q7C7
 

Kindly check your email, it should come under "TM SUPPORT".

Hi @scottf570f0 ,

Welcome to Trend Micro Online Community.

Try to change the scaling of your Mac resolution. follow this:

1. Go to system preferences.

2. Click on Displays.

3. Under Display tab, make sure "Scaled" is selected under resolution.

4. From left to right, choose the first option (Larger Text - More Space).

Let me know if it helps.

Hi @cmiller16 ,
 

Do you mean, that because of the spams, it disabled your outlook app on your PC?

Try restarting the outlook app or the PC first and see if you can open it. if everything seems to be no longer working, perhaps reinstalling would be the best way to do it.

Having spams could mean that your email address has been compromised. They can't be stopped but they can be filtered out. If you are using Outlook 2016 or 2019 the Trend Micro Anti Spam Toolbar could help you.

Otherwise, you need to get rid of them manually.
Check this out, see if this can help you: Proven Ways to Get Rid of Annoying Emails | Trend Micro Help Center

Hi @barnesy ,

Welcome to Trend Micro Online Community.

I want to clarify if you are referring to your phone's Mobile Security with the feature of Lost Device Protection that accidentally locked your phone.?

If so, you might want to check this article:
How to unlock mobile device Trend Micro locked
 
Hope that helps. Let us know.

Hi @Anime_007 ,
 
Thanks a lot for providing this useful suggestion.
 
@helen , I would personally recommend this option as well.
 
This is so we can have one of our support engineers assist you real-time, discuss and provide all possible offers, and ensure that setting up the Password Manager to your spouse's account goes smoothly.
 
Reach our chat support through here. 

Hi @blb8351 ,
 
Welcome to Trend Micro Online Community.
 
Please ensure that the application you are trying to use is added under Pay Guard Mobile.
 
To do that:
 
1. Open the Trend Micro Mobile Security application.
2. Tap on Pay Guard Mobile.

under "Apps", double check if the app that you are using for your finances have been added.

Let me know if it worked.
 
If it wasn't able to fix it, please do a scan and prepare a screenshot of the result.
If you are encountering an error message, might as well take a screenshot of it too so we can have a look.