Hi @holtsean818 ,
 
Welcome to Trend Micro Online Community.
 
For safety measures, let's remove first the computer from the registered devices through the account portal.
Sign in to account.trendmicro.com and remove the computer from the registered devices under Public Wifi Protection.
 
Now perform a system file checker on an elevated command prompt.
Simply run the cmd as an administrator and then enter "sfc /scannow"
 
Please take note of the result of the scan. But, regardless of the result, restart the computer.
 
Lastly, clear and reset the Microsoft Store cache using Win + R > "wsreset.exe" then another restart.
 
See if this sequence will help.
 
Also, it would be best if you take this to our phone support. Having this checked real-time by one of our engineers would be great.

1-800-653-607 | AU | Premium Hotline

Let me know how it goes.

Thanks for the feedback.

I got it working!
i dont know how, i updated the intel soc drivers and the next thing i know the software is showing up in my recently installed tab.
Whatever you did in the background must have worked.

I'm happy and able to use the program now.

Hi @holtsean818 ,

Glad that it is now working.

If you need further help, feel free to reach us here.

Thanks a lot.