Hi @Patcha ,
 
Welcome to Trend Micro Online Community.
 
You can try this way:

1. Connect the doorbell camera to your home network.
2. Open the Home network security app > dashboard > timeline
3. Look for a notice where a device is trying to connect and grant them the permission.
  
if that didn't showed up, check if Device Approval Feature is turned on.

1. from the Home network security > Menu > settings
2. Under Network and Security > Access Control > New Device Approval and turn it on.
3. Wait for the app scan and detect new devices on your network > tap the notification to review and approve it
4. Follow the on-screen instructions to add it to your network.
 
Let me know if any of these works.
 

By the way, since you have that kind of set up. This might be useful to increase your security: How to protect security cameras with Home Network Security | Trend Micro Help Center

Hi @lcpawn ,

Is everything in order now?

I tried to review the history of the subscription you have, it appears that there's only a slight delay with the update of the expiry date for the subscription that starts with XHMF and ends with 2235.

Nobody from our end corrected this error. so it is most likely a system delay.
We do apologies though. regardless.
 

Is everything settled now?

CIAO @marcellotoscano ,

Benvenuti nella comunità online di Trend Micro.
 
A causa di questo incidente, vorremmo indagare ulteriormente.
 
Contrassegno questo post come privato per garantire la sicurezza e la protezione delle informazioni che potrebbero essere menzionate in questo post.
 
Ho già creato un numero di pratica per te: TM-3766987-M4B6K2
 
Controlla la tua email così possiamo organizzare la questione.

Hi @ezconek ,
 

Welcome to Trend Micro Online Community.

This concern of yours is sensitive, so I am marking your post as private.

I will try to contact you via email, please refer to this case ID: TM-3742017-Z8Q7C7
 

Kindly check your email, it should come under "TM SUPPORT".

Hi @scottf570f0 ,

Welcome to Trend Micro Online Community.

Try to change the scaling of your Mac resolution. follow this:

1. Go to system preferences.

2. Click on Displays.

3. Under Display tab, make sure "Scaled" is selected under resolution.

4. From left to right, choose the first option (Larger Text - More Space).

Let me know if it helps.

Hi @cmiller16 ,
 

Do you mean, that because of the spams, it disabled your outlook app on your PC?

Try restarting the outlook app or the PC first and see if you can open it. if everything seems to be no longer working, perhaps reinstalling would be the best way to do it.

Having spams could mean that your email address has been compromised. They can't be stopped but they can be filtered out. If you are using Outlook 2016 or 2019 the Trend Micro Anti Spam Toolbar could help you.

Otherwise, you need to get rid of them manually.
Check this out, see if this can help you: Proven Ways to Get Rid of Annoying Emails | Trend Micro Help Center

Hi @barnesy ,

Welcome to Trend Micro Online Community.

I want to clarify if you are referring to your phone's Mobile Security with the feature of Lost Device Protection that accidentally locked your phone.?

If so, you might want to check this article:
How to unlock mobile device Trend Micro locked
 
Hope that helps. Let us know.

Hi @kotilainenseppo ,

Welcome to Trend Micro Online Community.

It's good to know that you like the Antivirus+ Security and regarding the Changelog for build 17.8.1208. This was released primarily for the enhancement of Trend Companion.

It is a new feature of the software which is an AI-powered assistant designed to provide answers to the user's product related questions.

However, at the moment, it is only available for US and AU region. 

Users that are not from the regions mentioned above will be able to install the 17.8.1208 build but Trend Companion will not appear.

To know more about the Trend Companion, you can check it here:

What You Need To Know About Trend Companion

Well, I fell for that joke didn't I? lol.

I literally took it as it is. having "twists" would be taken as a mistake. my bad.

Any way, let's agree to disagree. Glad I was able to have this conversation with you @claudiubotezatu .

I'm sorry @claudiubotezatu if it led us this way.
 
I thought the both of us are having a healthy conversation.
 
If ever the terminologies I used were anything offensive. I deeply apologize.