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web guard block my mobile internet and apps to stop working
Hi @alisaspauldingas ,
Welcome to Trend Micro Community!
We apologize for any inconvenience this may have caused you. We are currently investigating this concern and will need the following information.- Mobile Security for iOS version
- iPhone/iPad Model:
- iOS version
- Affected Network Mode: (Wifi or Mobile Data)
- ISP (Telstra, Optus, AT&T, Verizon)
- Mobile Service Provider (Telstra, Optus, Vodafone)
We will notify you as soon as an update is ready. You can also visit this link for any updates regarding this issue.
Thank you! -
trend micro vpn blocking apps
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trend micro antivirus one 3.10.3 for mac — april 2024 release
Hi @steveegg2002
We're sorry for the trouble. We will send an email to address the double charge issue and we'll make sure that this post is set to private to keep your information safe.
Here's the case number for your reference: TM-3673131-T6Y2T2 -
reported "update time" is 1 h ahead
Hi @davevt31
Thank you for your insight. We really appreciate the helpful comments shared here within the community! -
reported "update time" is 1 h ahead
Hi @claudiubotezatu
I'm glad to hear that you've sorted out the issue and got everything back on track! If there's anything else on your mind or if you have any other questions, feel free to drop it here. -
log is empty for "unauthorized changes"
Hi @claudiubotezatu
Before proceeding, may I inquire which specific Trend Micro product you're referring to? Is it Trend Micro Maximum Security?You may also Restart the Trend Micro components via Diagnostic Toolkit:
1. Open the Trend Micro Diagnostic Toolkit.
2. Click the (C) Uninstall tab.
3. Click 5. Stop all Components.
4. Click 2 and 3 Delete Now5. Wait for 30-60 seconds for the Trend Micro components to stop properly.
6. Click 4. Start all ComponentsLet us know how it goes.
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i can’t renew my subscription
Hi @leonachen6
Welcome to Trend Micro Users Community!
To activate your Trend Micro Mobile Security, you may follow these simple steps:
- Open up the Mobile Security app.
- Head to app Settings.
- Tap on Buy/Activate.
- Select 'Already have a license.'
- Sign in with your Trend Micro Account.
Hope this helps!
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system heating issue
Hi @mhasan1704
Welcome to Trend Micro Community!
Please check the Task Manager if Trend Micro is consuming excessive amount of CPU or memory to cause this issue.
You can also Improve computer performance with PC Health Checkup
Hope this helps! -
trend micro maximum security slowing down browsing substantially
Hi @Repata
Welcome to Trend Micro Home Users Community!
Please make sure that you have the latest version of the Maximum Security which is 17.8. You can visit How to Update Trend Micro Security and Antivirus on WindowsFor isolation and for confirmation if Trend Micro is causing the issue, you may Temporarily disable protection on Windows and check if the issue persists.
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i like to update trend in this loptop because it look like has not protection
Hi @evanburenp
Welcome to the community!
To update the application on your device:
For windows: you can visit How to Update Trend Micro Security and Antivirus on Windows | Trend Micro Help Center
For Mac: visit How to update Trend Micro Antivirus on Mac | Trend Micro Help Center
Hope this helps!