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chromecast google tv 4k keeps dropping wifi connection
Hi @roydv007 ,
Welcome to Trend Micro Home Users Community!
Try configuring your Trend Micro Home Network application to use Mode 2 or Mode 3, as these modes are designed to improve video streaming performance.
You can check the links below:
How to change Network Modes in Home Network Security | Trend Micro Help Center
Station Network Modes in Trend Micro Home Network Security | Trend Micro Help Center
Hope this helps! -
vpn causing iphone internet not to work
Hi @blackmn300 @twostepsjehj,
Did you experience issues accessing specific websites or applications, or were you unable to access anything on the network when the VPN of Mobile Security was enabled?Also, please provide the details below:
- Mobile Security for iOS version
- iPhone/iPad Model:
- iOS version
- Affected Network Mode: (Wifi or Mobile Data)
- ISP (Telstra, Optus, AT&T, Verizon)
- Mobile Service Provider (Telstra, Optus, Vodafone)
Thank you.
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pwm
Hi @yewhyin ,
I'm sorry to hear about the issues you've had with Trend Micro Password Manager. It should not take so long to load, and the delays you experienced with our support agents are unacceptable. Given your repeated difficulties and frustration, I understand why you want a refund.I can see on our end that you have already filed a refund request. Please wait for it to be processed. One of our engineers will email you with details on the refund process.
Thank you! -
canceling
Hi @sueyoucanttouchthis
I have already canceled the automatic renewal on your Trend Micro monthly subscription. You can expect that it will not renew again next month.
You will receive an email confirmation for the cancelation.
Hope this helps! -
pwm
Hi @Anime_007
Thank you for your suggestion. You are correct that Trend Micro ID Protection offers more features
@yewhyin We recommend using Trend Micro ID Protection to maximize your subscription. -
pua.macos.obfuscated.pfh
Hi @tjanderson
You can try switching to Safe Mode, as it can sometimes prevent the PUA from running, making it easier to remove. While in Safe Mode, try to manually locate and delete the problematic files.
Hope this helps! -
pwm
Hi @yewhyin
Upon checking your account, I see that Trend Micro ID Protection is included in your subscription. You can proceed to install Trend Micro ID Protection on your browser, which includes the Password Manager features.
You may click the links below for your reference:
Identity Theft Protection | Trend Micro ID Protection
How to Install Trend Micro ID Protection | Trend Micro Help Center
Hope this helps! -
pua.macos.obfuscated.pfh
Hi @iandtudor
Welcome to Trend Micro Users Community!
There might still be some remnants causing it to be detected. To completely remove these remnants, check all folders and subfolders on your Mac. Also, look for folders named after the publisher of the PUA. Use the file path provided by Trend Micro to find and delete any remaining files.
You can also check this link Encountering 'Threat: PUA.MacOS.Tuneupmac.PFH; Unable to Quarantine' in Antivirus for Mac Scan Results | Trend Micro Help Center
Hope This helps! -
trend micro vpn blocking apps
Hi @janicebeard
We have sent a separate email to address your concern in more detail.
For your reference, here is the case number: TM-3802500-M4M6R4
Thank You! -
relance licence
Bienvenue dans la communauté d’utilisateurs de Trend Micro Home !
Après vérification de notre côté, la notification de renouvellement que vous avez reçue provenait de l’ancien abonnement que vous avez.
Nous désactivons et annulons déjà le renouvellement automatique de l’ancien abonnement. Attendez-vous à ne pas recevoir de notification de renouvellement puisque vous avez déjà un nouvel abonnement qui sera actif jusqu’en 2026.
J’espère que cela vous aidera !