tm_rica

Hi @claudiubotezatu,

We'll be more specific, concise, and technical with our answers to provide better forum discussions in the future. Thank you! 
​ 

Hi @t77bfp3ka,

We would like to ask for the following information:

Trend Micro Product: Mobile Security or VPN Proxy One Pro
Device used: 
OS:
Internet Connection: Wi-Fi or Data

In general for the VPN not to turn off, it only allows one VPN application to run per device. 

We'll wait for your reply. Thank you!

Hi @mpmcbride,

We understand that you felt reluctant on downloading the hotfix. Rest assured that this is safe and one of the users already confirmed that the hotfix worked. Thank you for the confirmation @rongbingham.

Please refer to the hotfix below: 
Trend Micro Pay Guard opens unlisted websites

The pay guard list can be seen in the main console of the program under the Privacy tab. So the unlisted websites will trigger the pay guard to open up if you didn't enter anything on the list field. 

Hope this helps. Thanks!

Regards, 

tm_rica 


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Hi @paorders​,

Thank you for the effort in doing the workaround solution. 

We really felt the need to address this problem immediately so we have released a hotfix for this issue. Check our kb link below:
Trend Micro Pay Guard opens unlisted websites | Trend Micro Help Center

You may use the hotfix above to resolve the issue. Also, a general update will be deployed to all customers as a fix on this issue that will happen on the 29th of June. And we suggest that you can re-activate the TM toolbar.

Regards,

tm_rica 

Hi @lbrush119,

Thank you for the effort in doing the workaround solution. 

We really felt the need to address this problem immediately so we have released a hotfix for this issue. Check our kb link below:
Trend Micro Pay Guard opens unlisted websites | Trend Micro Help Center

You may use the hotfix above to resolve the issue. Also, a general update will be deployed to all customers as a fix on this issue that will happen on the 29th of June. And we suggest that you can re-activate the TM toolbar.

Regards,

tm_rica 

​ 

Hi @gjames5​ and @mpmcbride,

We really apologized for all the trouble you had to experience with this issue. We really felt the need to address this problem immediately so we have released a hotfix for this issue. Check our kb link below:
Trend Micro Pay Guard opens unlisted websites | Trend Micro Help Center

You may use the hotfix above to resolve the issue. Also, a general update will be deployed to all customers as a fix on this issue that will happen on the 29th of June.

Regards,

tm_rica 

Hi @rongbingham,

Rest assured that we will take note of that and thank you for your feedback. 

Regards,

tm_rica
​ 

Hi @danigordon2,

We really felt the need to address this problem immediately so we have released a hotfix for this issue. Check our kb link below:
Trend Micro Pay Guard opens unlisted websites | Trend Micro Help Center

You may use the hotfix above to resolve the issue. Also, a general update will be deployed to all customers as a fix on this issue that will happen on the 29th of June.

Regards,

tm_rica 

​ 

Hi @tizdalyfe,

We apologized for the inconvenience that this issue has brought you. We have released a hotfix for this issue. Check our kb link below:
Trend Micro Pay Guard opens unlisted websites | Trend Micro Help Center

You may use the hotfix above to resolve the issue. Also, a general update will be deployed to all customers that will happen on the 29th of June.

Regards,

tm_rica 

​ 

Hi @danigordon2,

We apologized for the inconvenience that this issue has brought you. We have released a hotfix for this issue. Check our kb link below:
Trend Micro Pay Guard opens unlisted websites | Trend Micro Help Center

You may use the hotfix above to resolve the issue. Also, a general update will be deployed to all customers as a fix on this issue that will happen on the 29th of June.

Regards,

tm_rica