Hi @info8b1a1f,

May we ask what happens when you try to activate it? If you encounter an error message, please provide the exact message or a screenshot so we can further check on what happened.

Thank you very much!

Hi @teenmura,

Can you please try to turn it back on again and monitor if you encounter the same issue so that we can further check on it? 

May we also verify if this is the only setting that you have turned off on Trend Micro? If you have turned off other settings, please let us know.

Thank you very much!

Hi @kbridgman,

If you have a Windows device in S Mode, you can install Trend Micro Security for Microsoft Edge.  You can check the link below on how you can do this:

Install Trend Micro Security for Microsoft Edge

You also have the option to switch out of S Mode to install Trend Micro Maximum Security. You can follow the steps below on how you can switch out of S Mode:

For Windows 10:

1. Open Settings.
2. Tap Update and Security.
3. Tap Activation.
4. Find Switch to Windows 10 Home or Switch to Windows 10 Pro section.
5. Then select Go to the Store link.
6. Tap Get on the Microsoft Store.

For Windows 11:

1. Open Settings.
2. Tap System.
3. Tap Activation.
4. Find Switch to Windows 11 Pro section, then select the Go to the Store link or Click Open Microsoft Store.
5. On the page that appears in Microsoft Store (Switch out of S mode or a similar page), select the Get button.

Once you have switched out of S Mode, you can proceed with installing Trend Micro Maximum Security on your device.

Hope this helps!

Hi @revba02, 

Your records show that you have the Standard Trend Micro Maximum Security subscription and it does not include the Premium Service Support. For the price of your last renewal, I have checked that it is auto-renewal, and for accounts enrolled in our auto-renewal, you will only get a 10-15% discount from the original price since our system will be the one that will renew for you.

Since your subscription will expire in a few days, I suggest you purchase the Trend Micro Maximum Security Bundle, including the Premium Service. You can check it through this link. Please be informed that you will be receiving a new activation code with this but since this is also a Trend Micro Maximum Security, you will just be changing the activation code on your devices. You can refer to the links below on how you can change the activation code:

How to Easily Change Your Trend Micro Activation Code on Windows

How to change Trend Micro activation key on iPhone or iPad

Hope this helps!

Hi @janicebeard,

Can you please try to check the steps below on how you can set up Trend Micro Mobile Security's VPN Configuration again on your device?

1. Go to the "Settings" app.
2. Scroll down and tap "General."
3. Go to "VPN & Device Management" or just "VPN."
4. Find Trend Micro Mobile Security and tap the information icon (an 'i' in a circle) next to it.
5. Tap "Delete VPN" at the bottom of the screen and confirm that you want to delete the VPN configuration of Trend Micro Mobile Security.
6. Restart your Device.
7. Open Trend Micro Mobile Security and try to turn on Web Guard.

Once Web Guard is turned on again, can you please check if your connection will improve?

Hope this helps!

Hi @charliekthrn,

It will be much better if you gather information in Trend Business Community since you are having issues with big data servers and this forum is for home users. You can join their forum by going to the Trend Business Community website.

Hope this helps!

Hi @charliekthrn,

It will be much better if you gather information in Trend Business Community since you are having issues with big data servers and this forum is for home users. You can join their forum by going to the Trend Business Community website.

Hope this helps!

Hi @claudiubotezatu,

We are very sorry for the late response.

The reason that Trend Micro's score is low compared to other Antivirus in the AV Comparatives is that the samples used in the AV Comparatives Malware Protection Test include both recent in-the-wild malware and also aging malware that has not been seen in the last 6 months and older. Those missed samples are inactive or dormant in-the-wild malware which has been dropped from our detection patterns.

With this said, we are more focused on real user detection whereas the AV Comparatives Malware Protection Test focuses on malware protection.

Hope this helps!

Hi @barnesy,

To turn off the Accidental Touch Protection, please follow the steps below:

1. Go to Settings
2. Tap display
3. Scroll down to Accidental Touch Protection to turn the feature off.

Hope this helps!

Hi @jhunsugay,

Trend Micro ID Protection is not bundled with Trend Micro Internet Security but you are still free to use the Trend Micro ID Protection. You can check this link to learn more about Trend Micro ID Protection.

Thank you!