Allen Malapit (TS-PH)

Hi @charliekthrn,

It will be much better if you gather information in Trend Business Community since you are having issues with big data servers and this forum is for home users. You can join their forum by going to the Trend Business Community website.

Hope this helps!

Hi @charliekthrn,

It will be much better if you gather information in Trend Business Community since you are having issues with big data servers and this forum is for home users. You can join their forum by going to the Trend Business Community website.

Hope this helps!

Hi @claudiubotezatu,

We are very sorry for the late response.

The reason that Trend Micro's score is low compared to other Antivirus in the AV Comparatives is that the samples used in the AV Comparatives Malware Protection Test include both recent in-the-wild malware and also aging malware that has not been seen in the last 6 months and older. Those missed samples are inactive or dormant in-the-wild malware which has been dropped from our detection patterns.

With this said, we are more focused on real user detection whereas the AV Comparatives Malware Protection Test focuses on malware protection.

Hope this helps!

Hi @barnesy,

To turn off the Accidental Touch Protection, please follow the steps below:

1. Go to Settings
2. Tap display
3. Scroll down to Accidental Touch Protection to turn the feature off.

Hope this helps!

Hi @admin432e79,

May I ask when was the last time that you received the monthly security report?

In the meantime, you can sign in to your Trend Micro account to view the Security Report. To do this, do the following:

1. Sign in on the Trend Micro Account website.
2. Click the Resources tab, then click the Go to Security Report button.

Hi @aimeepaige18,

Rest assured that we are already investigating this issue here on our end. Also, we will need the following information so that we can check the issue here on our end. Please provide the details below:

1. Mobile Security for iOS version
2. iPhone/iPad Model:
3. iOS version
4. Affected Network Mode: (Wifi or Mobile Data)
   • ISP (Telstra, Optus, AT&T, Verizon)
   • Mobile Service Provider (Telstra, Optus, Vodafone)

Thank you very much!

Hi @brucebradley,

Cleaner One Pro can only scan files stored on the local device or on the computer itself.

Hope this helps!

Hi @mubashir_amin,

How did you receive the message? Is it through the WhatsApp application? Can you please provide the exact name or more details about the sender of that message?

Looking forward to your response. Thank you very much!
 

Hi @gwallac,

To uninstall Trend Micro, you can refer to the links below:

For Windows: How to uninstall Trend Micro Security on Windows

For Mac: How to uninstall Trend Micro Antivirus on Mac
For Android: How to uninstall Trend Micro Mobile Security for Android
For iOS: How to uninstall Mobile Security app on iPhone or iPad

Hope this helps!