Allen Malapit (TS-PH)

Hi @aimeepaige18,

Rest assured that we are already investigating this issue here on our end. Also, we will need the following information so that we can check the issue here on our end. Please provide the details below:

1. Mobile Security for iOS version
2. iPhone/iPad Model:
3. iOS version
4. Affected Network Mode: (Wifi or Mobile Data)
   • ISP (Telstra, Optus, AT&T, Verizon)
   • Mobile Service Provider (Telstra, Optus, Vodafone)

Thank you very much!

Hi @brucebradley,

Cleaner One Pro can only scan files stored on the local device or on the computer itself.

Hope this helps!

Hi @mubashir_amin,

How did you receive the message? Is it through the WhatsApp application? Can you please provide the exact name or more details about the sender of that message?

Looking forward to your response. Thank you very much!