James TM_James_A

Hi,

Thank you for reaching out and bringing this to our attention. We understand how intermittent issues like this can be frustrating, even when they are not critically impacting your experience, and we appreciate you taking the time to report it.

In order for our team to investigate this further, we kindly ask that you provide the following information:

1. Does this issue occur exclusively on Google Chrome, or have you also encountered it when accessing the Vault via Microsoft Edge?
2. What is the current version of Google Chrome you are using? (Navigate to Chrome Menu > Help > About Google Chrome to check)
3. What version of Trend Micro ID Protection is currently installed on your device? (This information can be found within the application's Settings or About section)

Your responses will allow us to better identify the root cause and work toward a resolution.

Thank you for your cooperation and continued support.

Hi,

Thank you for your continued feedback regarding the Password Manager and Firefox compatibility.

I understand your concern, and I want to give you a straight answer: the Firefox add-on is currently under development, but we do not have a confirmed release date at this time. We will provide an update as soon as one is available.

We recognise the impact this change has had on your experience and appreciate your patience while our team works toward a solution.

If you have further questions in the meantime, please feel free to contact us.