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отключение защиты
Привет @myacountdostup,
Проверьте дату истечения срока действия вашей лицензии и сообщите нам, взимались ли какие-либо платежи в магазине Google Play. Если дата истечения срока действия лицензии действительна, убедитесь, что Trend Micro Mobile Security включен в приложения автозапуска. Следуйте инструкциям ниже:
- Откройте настройки системы.
- Нажмите «Приложения».
- Нажмите «Разрешения», затем нажмите «Автозапуск» или «Фоновый автозапуск».
- Найдите в списке Trend Micro Mobile Security и включите его.
Надеюсь это поможет.
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trend app draining .my battery
Have you checked your device's battery usage to see if Trend Micro is causing the issue? If not yet, please follow the instructions on this link: How to monitor battery usage on Android | Trend Micro Help Center.
Furthermore, if you notice a drastic reduction in battery life after installing the app, we recommend reinstalling the Trend Micro Mobile Security and monitor if the issue persists.
Hope this helps. -
trend mobile security for ios vpn bug
Hi @kahikabeckett,
Since your internet functions with Web Guard enabled, please try other speed test websites or applications. If it's a website, consider adding it to the Approved List in Web Guard settings and see if it is working.
May we also know what application or website you use for the internet speed tests? -
under investigation internet access issue using mobile data when mobile security for ios web guard is enabled
Hi @reggiesimmons,
I'm glad to hear that the new version is working for you.
Thank you. -
under investigation internet access issue using mobile data when mobile security for ios web guard is enabled
Hi @christianeiglmeier @mickeecee @cscotson @jenm1 @julieandgavin @jane_smith @ptcestnik @rebeccas14 @hrat @lak @josuesiordia @accounts8b427c @spriggfam ,
We apologize for the inconvenience this has caused you. Please be informed that our team has rolled out the newest version of Mobile Security. Kindly update your app to version 11.2.1071. To update your Trend Micro Mobile Security, follow the steps below:- Open the App Store on your iPhone or iPad.
- Search for Trend Micro Mobile Security.
- Tap the Update button beside TM Mobile Security
Hope this helps!
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under investigation internet access issue using mobile data when mobile security for ios web guard is enabled
Hi @pmurphy128,
Welcome to Trend Micro Community!We apologize for any inconvenience this may have caused you.
We are already investigating the issue and require the following information. We will provide an update once a fix has been implemented. We appreciate your patience in this matter.
Thank you! -
services expiration date
Hi @kckk2401,
Welcome to Trend Micro Home Users Community.
I've sent you an email so we can discuss this matter.
Here is your case number: TM-3646850-S3L5M6
Thank you!
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where do i find system tuner
To enable the App Stop or App Freeze feature of Mobile Security, here's the link: What is App Freeze in Trend Micro for Android? | Trend Micro Help Center
Also, to add the App Stop shortcut to your Home screen, please follow the instructions below:
1. Open Mobile Security App.2. Tap App Stop or App Freeze.
3. Tap the App Stop Logo on the upper right and then Tap Add Shortcut.
Hope this helps. -
ethernet adapter recommendations for seamless vpn connectivity with trend micro software
Hi @claudiubotezatu,
Thank you for bringing this concern to our attention. We understand the importance of maintaining the integrity and relevance of our forum discussions. We'll take your feedback into consideration and ensure that our forum guidelines are followed more strictly in the future. Your input helps us improve the quality of our community interactions. -
does trend micro antivirus provide specific optimizations or compatibility settings for intel core i7 laptops
Hi @emilyawalker123,
Trend Micro Antivirus efficiently utilizes the processing power of Intel Core i7 processors to provide robust security without compromising performance. There are no specific optimizations for Intel Core i7 laptops, but the antivirus software is lightweight and designed to run smoothly on high-performance systems. Compatibility shouldn't be an issue, but always keep the software updated for the best experience.