TM_Dencel

Hi BarePaddington,
 
You're welcome — and thank you for your patience throughout this thread. Your feedback has been really valuable in keeping this on the team's radar.
 
Regarding moving this thread to the ID Protection forum — we're looking into whether that's possible, since the post was originally published here. We'll let you know once we have an answer on that.
 
In the meantime, we'll make sure any updates on Firefox extension availability get shared here as well. Feel free to reach out if anything else comes up!"

Hi BarePaddington,

Thank you for getting back to us and for trying the steps on Edge as well — that is helpful information.

We also appreciate you clarifying that point. To clear up any confusion regarding question 3, the version we were referring to was the Trend Micro ID Protection browser extension, which may be installed in Chrome alongside the web application. You can check if it is installed by going to Chrome Menu > More Tools > Extensions and looking for Trend Micro ID Protection in the list.

Based on what you have shared, the intermittent login loop appears to be specific to Google Chrome. This could be related to how Chrome handles session cookies or cached data for the Vault login page. We would suggest trying the following steps:

1. Clear your Chrome browser cache and cookies, then attempt to log in to the Vault again.
2. Check if Chrome is set to automatically clear cookies and site data when all windows are closed. You can verify this by going to Chrome Menu > Settings > Privacy and Security > Third-party cookies and checking if "Clear cookies and site data when you close all windows" is enabled. If so, try disabling it and see if the issue persists.
3. Check if any Chrome extensions, such as ad blockers or privacy tools, may be interfering with the login process by disabling them temporarily and testing again.

Please let us know the results after trying these steps. We will continue looking into this on our end and will keep you updated.

Thank you for your patience and for helping us improve the experience.