Blogs

Hey everyone,

We’ve been made aware of an issue where some users are not receiving the password retrieval email after clicking “Retrieve your password by email” in Trend Micro Security for Windows.

What’s Happening?

This appears to be a temporary issue affecting the email delivery for password recovery. Our team is actively investigating.

Temporary Workaround

If you're locked out and need to access your program settings, you can reinstall Trend Micro Security to reset the password setup.

You’ll need to uninstall the program using the Diagnostic Toolkit, then reinstall and create a new password during setup.

Full instructions here: Fix Unable to Receive Email to Retrieve Trend Micro Program Password

Let Us Know

If you're experiencing this too, feel free to reply to this thread. We’ll keep you posted once a fix is released.

Hi everyone,

We're currently seeing reports from users that their Trend Micro Password Manager license appears expired, even though their subscription is still active.

Why This Happens

This may be due to a syncing issue, expired subscription, or an outdated app version.

What You Can Do

Here’s a quick overview of what to check:

• Confirm your subscription status in your Trend Micro Account.
• If Password Manager is bundled with your Maximum Security, make sure the main license is active.
• If it's a standalone subscription, verify your purchase and renewal through your app store or retailer.
• Sign out and back in to refresh the license.
• Make sure you're using the latest version.
• Reinstall the app if needed.

For detailed step-by-step instructions, check out this article from our Help Center: Trend Micro Password Manager License Expiry Date Was Not Extended

Hi everyone,

Google has just released its April 2025 Android Security Bulletin, patching 62 vulnerabilities, including two critical zero-day flaws that were already being actively exploited.

What is a zero-day? It’s a security bug with no fix available at the time it's discovered or exploited—giving attackers a dangerous head start. That’s why staying updated is so important.

Who gets the update?

The patches apply to Android 13, 14, and 15. While Android vendors are notified about these issues a month before public release, updates may not reach all devices right away.

To check if your phone is up to date:

• Go to Settings
• Look under About phone or About device
• Tap Software updates to see if an update is available

If your phone shows a security patch level of 2025-04-05 or later, you’re covered. This level includes all the fixes from 2025-04-01 plus additional patches for kernel and third-party components. Not every device needs every patch, but the higher level is more complete.

Why this matters

Among the 62 issues fixed, two stand out as especially dangerous. These vulnerabilities exist in the Linux kernel’s USB audio component and can be exploited without any user interaction:

• CVE-2024-53150: An out-of-bounds flaw in the USB-audio driver that can lead to information disclosure. It was caused by a failure to properly check data lengths. It may allow local attackers to access sensitive information on the device.
• CVE-2024-53197: A privilege escalation vulnerability that, when chained with other exploits, was reportedly used in Serbia by law enforcement to access a student activist’s phone using Cellebrite tools.

We don’t yet know the full scope of the exploitation, but the fact that these zero-days were seen in real-world attacks is a good reminder to keep your device up to date.

What you can do

• Check your update settings
• Apply security patches as soon as they’re available
• Stay informed and aware of zero-day risks

As always, feel free to share any questions or insights below!

Stay safe,
— The Trend Micro Community Team

Attention, ScamCheck Users!

We’ve just rolled out a new update for Trend Micro ScamCheck, and we’re excited to share what’s new. This release focuses on strengthening scam protection and making the app even easier to use across both Android and iOS devices.

Release Information

• Release Date: April 8, 2025
• Build Versions:
  • Trend Micro ScamCheck on Google Play: 2.0.2031
  • Trend Micro ScamCheck on the App Store: 2.0.1868

New Features & Enhancements

Android

• Better Scam Link Protection: Scam link detection now works in popular messaging apps like LINE and Facebook Messenger, offering broader coverage.
• Custom Call Detection by Region: You can now set your region manually to improve the accuracy of scam call detection.

iOS

• Expanded URL Protection: We’ve introduced a VPN-based solution that enables URL checks across more apps, helping keep you safer online.
• Regional Call Detection Settings: Just like on Android, iOS users can now adjust their region to fine-tune call scam detection.
• Auto-Update for Call Patterns: Call detection rules now update automatically so you’re always protected against the latest threats.

Bug Fixes & Improvements

Android

• Users with expired licenses can no longer upload images using the default prompt.
• Onboarding text now displays correctly on all screen sizes.
• Activation keys will only appear for users with a valid CESSP license.
• Fixed an issue where the Risk Check feature showed incorrect phone call results.
• Error messages for failed redeem code attempts now clearly explain what went wrong.

iOS

• A missing Scam Check history item has been restored, so you can review past checks as expected.

Get the Update!

We encourage all users to update to the latest version to take advantage of these enhancements.

To download the latest version, visit:

• TM Check: Scam & Spam Blocker - Apps on Google Play
• TM Check: Scam & Spam Blocker on the App Store

Questions?

Drop your questions below, and your Trend Techie Buddy is here to help you out!

Join the discussion!

Sign in or create an account.

Attention, Trend Micro VPN Users!

The Trend Micro VPN for iOS version 6.0.1752 has been officially released and is now available for download. This update focuses on expanding language support, ensuring that more users around the globe can enjoy a seamless and secure VPN experience in their native languages.

Release Information

• Release Date: January 24, 2025
• Build Versions:
  • Trend Micro VPN on the App Store: 6.0.1752

What's New?

This enhancement aims to make Trend Micro VPN more accessible and user-friendly for non-English speaking subscribers.

Language Support Expansion

• Trend Micro VPN for iOS now supports Spanish, German, and French.

Questions?

Drop your questions below, and your Trend Techie Buddy is here to help you out!

Join the discussion!

Sign in or create an account.

Attention, ScamCheck Users!

To enhance your experience and improve scam protection, Trend Micro has released the latest build of Trend Mico ScamCheck for Mobile. This update brings several feature enhancements, bug fixes, and improvements aimed at providing a more stable and user-friendly experience.

Release Information

• Release Date: January 20, 2025
• Build Versions:
  • Trend Micro ScamCheck on Google Play: 2.0.1972
  • Trend Micro ScamCheck on the App Store: 2.0.1767

What's New?

This release focuses on improving product stability and enhancing the overall user experience to better understand what Trend Micro ScamCheck users are experiencing.

Scam Check Enhancements

• Images in scam checks now display in full without being cut off.
• Scam check results will show automatically for quicker review.
• Fixed an issue on iOS where the default "Aggressive Mode" was not enabled.

Call Behavior Tracking

• Improved call behavior tracking on Android devices to enhance user experience.

Personalized Experience

• The app remembers your device's language and country settings to provide a more personalized experience.

Get the Update!

We encourage all users to update to the latest version to take advantage of these enhancements.

To download the latest version, visit:

• TM Check: Scam & Spam Blocker - Apps on Google Play
• TM Check: Scam & Spam Blocker on the App Store

Questions?

Drop your questions below, and your Trend Techie Buddy is here to help you out!

Join the discussion!

Sign in or create an account.

Attention, Mac Users!

We want to let you know that the following versions of Trend Micro Antivirus for Mac will soon reach their End-of-Support (EOS):

Trend Micro Antivirus v11 EOS

• Antivirus for Mac version 11: January 13, 2025
• Antivirus for Mac version 11 purchased for Best Buy: January 13, 2025
• Antivirus for Mac version 11 bundled with ISP: January 15, 2025

What is EOS?

EOS stands for End of Support. This means that after the EOS date, Trend Micro will no longer provide updates, support, or services for these versions. Essentially, the product will stop working as usual and won't receive any more updates or help from us.

Notifications

If you are still using one of these versions, you will get a notification to let you know that your version has reached EOS. You will see an Unsupported Software" error message on the main screen of your Trend Micro Antivirus for Mac.

What To Do Next

• Upgrade to the Latest Version: If you have an active subscription, you can download the latest version that works with your macOS. This will ensure you get the newest features and best performance.
• Find More Information: For more details and answers to common questions, please check our knowledge base article: End of Support for Trend Micro Mac Security.

We strongly recommend upgrading to the latest version to keep your Mac protected and running smoothly.

Questions?

Drop your questions below, and your Trend Techie Buddy is here to help you out!

Join the discussion!

Sign in or create an account.

Hello, Trend Micro Community!

Apple has officially released the highly anticipated iPhone 16 and iOS 18, marking a new era in mobile technology. Whether you’re excited about the hardware improvements or the latest software features, this is a major leap forward for iPhone users. Let’s dive into what’s new and how this impacts your mobile experience.

iPhone 16: Power Meets Sustainability

The iPhone 16 and iPhone 16 Plus come packed with A18 Bionic chips, designed for speed, efficiency, and multitasking like never before. Users can expect enhanced battery life, smoother animations, and faster performance, especially for gamers and creative professionals.

Key highlights of the iPhone 16 include:

• Enhanced ProMotion Display: Experience a smoother, more fluid interface with improved refresh rates, perfect for gaming, streaming, and everyday tasks.

• Advanced Camera System: Low-light photography, action shots, and video quality have all been improved to give users more flexibility in capturing moments.

• Sustainability Focus: Apple continues its commitment to the environment, using recycled materials in the design of the iPhone 16.

iOS 18: Personalized and Intelligent

Alongside the new iPhone, iOS 18 brings a host of new features, making iPhones more intuitive and user-friendly. This update is designed to be more personal, adapting to your habits and preferences.

Key features of iOS 18 include:

• Live Wallpapers: Customize your iPhone like never before with interactive, animated wallpapers that respond to your touch.

• AI-Powered Automation: iOS 18 leverages AI to anticipate your needs, such as suggesting shortcuts based on usage patterns and offering personalized app recommendations.

• Improved Security: With enhanced protection for personal data and safer app interactions, Apple ensures your digital life remains private and secure.

FAQs

• When can I get the iPhone 16? The iPhone 16 and iPhone 16 Plus are available for pre-order now and will hit stores shortly after.

• Is iOS 18 compatible with my current iPhone? iOS 18 will be available for iPhone 11 and newer models. Be sure to check if your device is eligible for this update.

• Do I need the iPhone 16 to experience iOS 18? No, iOS 18 can be downloaded on supported models, but the full experience (like certain AI features) will work best with the A18 chip found in iPhone 16.
   

Join the discussion!

Sign in or create an account.

Hello Trend Micro Community,

We want to keep you informed about some important changes coming to our Community. We are migrating to a new system to enhance your experience and make our community space more focused on efficient interactions and solution sharing. Here’s what you need to know:

System Migration Overview

• New Community URL: We will be moving to a new URL. The specific details about the migration timing and the new URL will be shared in a forthcoming announcement.
• Profile Information Transfer: While your Account Name and Bio will be transferred to the new system, please note that some elements like profile pictures, badges, points/rank titles, and follow/follower information will not be carried over. We recommend saving any information you wish to keep before the migration.

Simplified Community Features

In our new Community, some features from the current system may not be available as we aim to streamline the experience, focusing more on user interactions and the sharing of solutions. This simplification will help us build a more user-friendly and engaging environment for all members.

Have Questions?

We anticipate you might have questions about these changes. Please feel free to post your questions in the comments section below. We will address all inquiries and provide further details in our next post.

We apologize for any inconvenience these changes may cause and appreciate your understanding and cooperation as we work to improve your community experience.

Stay tuned for more updates, and thank you for being a part of the Trend Micro Community!

Attention Trend Micro Community!

  New Update!     

We have successfully implemented a fix for the 2FA verification issue affecting your Trend Micro My Account. 
This would let you use the SMS 2FA codes to access your account.

Still having the same issue?

If you have configured multiple Multi-Factor Authentication (MFA) methods for your account, you can use the 'Use another method' option if you haven't received the SMS authentication within 120 seconds. This allows you to regain access to your account.

However, if you have only configured SMS authentication for your account, please follow the troubleshooting steps below.

For users in the US using T-Mobile as their network provider:

• It is advised to utilize alternative authentication methods like email verification, social sign-ins, or authenticator apps to improve security and enhance the user authentication process.

For users with different network providers and users from AU/NZ:

• Please refer to the Help Center guide for assistance. You can find the guide at the following link:

                   Not Receiving Trend Micro 2FA SMS Codes

If you need further assistance, don't hesitate to contact our Support Team.

Our developers are consistently on this issue. We will let you know once this issue is fixed.

Need more help?

Drop your questions below, and your Trend Techie Buddy will be there to help you out!

Join the discussion!

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