Hello, Trend Micro Community!

Apple has officially released the highly anticipated iPhone 16 and iOS 18, marking a new era in mobile technology. Whether you’re excited about the hardware improvements or the latest software features, this is a major leap forward for iPhone users. Let’s dive into what’s new and how this impacts your mobile experience.

iPhone 16: Power Meets Sustainability

The iPhone 16 and iPhone 16 Plus come packed with A18 Bionic chips, designed for speed, efficiency, and multitasking like never before. Users can expect enhanced battery life, smoother animations, and faster performance, especially for gamers and creative professionals.

Key highlights of the iPhone 16 include:

• Enhanced ProMotion Display: Experience a smoother, more fluid interface with improved refresh rates, perfect for gaming, streaming, and everyday tasks.

• Advanced Camera System: Low-light photography, action shots, and video quality have all been improved to give users more flexibility in capturing moments.

• Sustainability Focus: Apple continues its commitment to the environment, using recycled materials in the design of the iPhone 16.

iOS 18: Personalized and Intelligent

Alongside the new iPhone, iOS 18 brings a host of new features, making iPhones more intuitive and user-friendly. This update is designed to be more personal, adapting to your habits and preferences.

Key features of iOS 18 include:

• Live Wallpapers: Customize your iPhone like never before with interactive, animated wallpapers that respond to your touch.

• AI-Powered Automation: iOS 18 leverages AI to anticipate your needs, such as suggesting shortcuts based on usage patterns and offering personalized app recommendations.

• Improved Security: With enhanced protection for personal data and safer app interactions, Apple ensures your digital life remains private and secure.

FAQs

• When can I get the iPhone 16? The iPhone 16 and iPhone 16 Plus are available for pre-order now and will hit stores shortly after.

• Is iOS 18 compatible with my current iPhone? iOS 18 will be available for iPhone 11 and newer models. Be sure to check if your device is eligible for this update.

• Do I need the iPhone 16 to experience iOS 18? No, iOS 18 can be downloaded on supported models, but the full experience (like certain AI features) will work best with the A18 chip found in iPhone 16.
   

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Hi, Trend Micro Community!

As we move out of our community platform on August 15, 2024, we want to inform you about certain restrictions that will be in place during and after the migration process. These restrictions are necessary to ensure a smooth transition and maintain the security and integrity of our community.

What’s Happening?

We are currently in the process of migrating our Community Circle to a new system. This migration is intended to enhance your experience and provide you with a more streamlined and user-friendly platform.

Know more about the migration here: 

[Announcement] Upcoming Migration of Trend Micro Community

Please note that there will be certain restrictions in place when we deploy the new Community Circle on August 15, 2024, and until the system migration is fully complete. These restrictions are necessary to ensure a smooth transition and maintain the security and integrity of the platform.

What Restrictions Will We Experience?

During the transition period to the new system, new posts, comments, and replies by users to this community will be restricted.

If you have any questions or concerns about our products, we ask that you use other contact points outside of the community.

Cases That Are Under Investigation

Due to the upcoming restrictions, we won't be able to address your concerns through the Community Circle.

We genuinely care about your experience and want to be there for you every step of the way during the migration phase of our Community. Please don't hesitate to reach out to our dedicated support team through here: Contact Support. We are here to listen, understand, and provide the assistance you need. Your satisfaction is our top priority, and we are grateful for the opportunity to help you.

Update Your Link!

As part of the system transition, we want to inform you that the URL for the community circle will change. After the migration is complete, any community links you access will be automatically redirected to the new platform.

To ensure a seamless experience, we recommend updating the community URL saved in your browser's ""Favorites"" or similar. This will help you avoid any potential inconvenience.

Please note that the specific date and time of the system migration, as well as the new URL, will be announced at a later date. We apologise for any inconvenience caused and appreciate your understanding during this transition period. We are excited to welcome you to our new community!

We look forward to your continued patronage of the new Trend Micro customer community.

Hello Trend Micro Community,

We want to keep you informed about some important changes coming to our Community. We are migrating to a new system to enhance your experience and make our community space more focused on efficient interactions and solution sharing. Here’s what you need to know:

System Migration Overview

• New Community URL: We will be moving to a new URL. The specific details about the migration timing and the new URL will be shared in a forthcoming announcement.
• Profile Information Transfer: While your Account Name and Bio will be transferred to the new system, please note that some elements like profile pictures, badges, points/rank titles, and follow/follower information will not be carried over. We recommend saving any information you wish to keep before the migration.

Simplified Community Features

In our new Community, some features from the current system may not be available as we aim to streamline the experience, focusing more on user interactions and the sharing of solutions. This simplification will help us build a more user-friendly and engaging environment for all members.

Have Questions?

We anticipate you might have questions about these changes. Please feel free to post your questions in the comments section below. We will address all inquiries and provide further details in our next post.

We apologize for any inconvenience these changes may cause and appreciate your understanding and cooperation as we work to improve your community experience.

Stay tuned for more updates, and thank you for being a part of the Trend Micro Community!

Attention Trend Micro Community!

  New Update!     

We have successfully implemented a fix for the 2FA verification issue affecting your Trend Micro My Account. 
This would let you use the SMS 2FA codes to access your account.

Still having the same issue?

If you have configured multiple Multi-Factor Authentication (MFA) methods for your account, you can use the 'Use another method' option if you haven't received the SMS authentication within 120 seconds. This allows you to regain access to your account.

However, if you have only configured SMS authentication for your account, please follow the troubleshooting steps below.

For users in the US using T-Mobile as their network provider:

• It is advised to utilize alternative authentication methods like email verification, social sign-ins, or authenticator apps to improve security and enhance the user authentication process.

For users with different network providers and users from AU/NZ:

• Please refer to the Help Center guide for assistance. You can find the guide at the following link:

                   Not Receiving Trend Micro 2FA SMS Codes

If you need further assistance, don't hesitate to contact our Support Team.

Our developers are consistently on this issue. We will let you know once this issue is fixed.

Need more help?

Drop your questions below, and your Trend Techie Buddy will be there to help you out!

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Hi, Trend Micro Community!

Boost your identity security with the newest updates for Trend Micro ID Protection. Check out the release notes for a detailed overview. Your safety is our top priority!

What’s New?

ID Protection Portal

• Digital Awareness Adviser

Users can now get assistance from the Digital Awareness Adviser without being redirected to a separate website.

Attention Trend Micro Community!

Have you ever seen a video that looked so real, but it was actually fake? That's what a deep fake is. Deep fakes are videos or images that have been manipulated using artificial intelligence to make it look like someone is doing or saying something they didn't.

Tips for Spotting Deep Fakes

1. Look for inconsistencies

Deep fakes often have subtle inconsistencies that can give them away. Pay attention to details like lighting, shadows, and facial expressions.

2. Check the source

If you're not sure if a video is real, check the source. Is it from a reputable news outlet or social media account? If not, it may be a deep fake.

3. Use fact-checking websites

There are several fact-checking websites that can help you verify the authenticity of a video or image.

4. Be skeptical of videos that seem too good to be true

If a video looks suspicious, it probably is. Don't believe everything you see on the internet.

5. Use deep fake detection tools

There are several deep fake detection tools available online. Some popular options include Deepware.ai and Sensity.ai.

Conclusion

Deep fakes can be both entertaining and dangerous. While they can be used for creative purposes, they can also be used to spread false information and harm people's reputations. By being vigilant and fact-checking information, we can protect ourselves from the dangers of deep fakes.

Share your thoughts on Deepfakes and help us combat this emerging challenge. Take our survey now! Start Survey

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Hi, Trend Micro Community!

Ensuring your online safety is crucial, and activating your subscription is the first step after installing Trend Micro Security on your PC, Mac, Android, and iOS devices.

We'll help you activate it. Follow the simple activation steps outlined on our Help Center pages to keep your devices secure.

• How to Activate Trend Micro Windows Security
• How to activate Trend Micro Antivirus for Mac
• How to activate Mobile Security for Android
• How to activate Trend Micro Mobile Security on iPhone or iPad

More Activation Options!

• How to Activate Trend Micro Products With A New Subscription
• How to Activate and Install Trend Micro Purchased From a Retail Store
• Activating Trend Micro from Retail Store without Auto-Renewal

Need more help activating?

Attention Trend Micro Community!

Hi, Trend Micro Community!

Boost your identity security with the newest updates for Trend Micro ID Protection. Check out the release notes for a detailed overview. Your safety is our top priority!

Trend Micro ID Protection 1.0 Release Notes

Trend Micro ID Protection App

• Autofill Feature Enhancement
  
  ID Protection introduces a pop-up window to prompt users to utilize the Autofill feature.
  
  
  
  
  

• Change date format to align with MyAccount
  
  

  
  
  

• Other Backend Updates
  
  Autofill onboarding and Import password feature enhancements.

Trend Micro ID Protection Extension

Hi, Trend Micro Community!

Are you ready to take your Trend Micro Support experience to the AI level? We're thrilled to announce the launch of Trend Companion, designed to revolutionize how you interact with Trend Micro support!

What is the Trend Companion?

Our Trend Companion is your digital AI-sidekick, here to assist you every step of the way. Powered by cutting-edge Artificial Intelligence technology, it's like having a knowledgeable techie-friend right at your fingertips.

.

How does it work?

Visit theTrend Micro Help Center and our friendly chatbot will pop-up to help you. Unlock Trend Companion's features! Get instant answers, personalized recommendations, and real-time assistance, 24/7.

• Choose from the following frequently asked topics.

Trend Companion in Help Center Website while Signed out

• Chat with Trend Companion.
  
  For better result, please specify your product or issue.
  
  For example, you can start your question with:

  ""I need help with [product name]"" or ""I'm having trouble with [specific issue]""

Trend Companion in Help Center Website while Signed in.

We Want to Hear From You!

Have you used Trend Companion yet? Share your thoughts and feedback in the comments below! Tell us how Trend Companion has assisted you.

Don't wait – give Trend Companion a spin today!

Want to learn more about Trend Companion? Visit our Help Center Website.

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