Hi, Trend Micro Community!

As we move out of our community platform on August 15, 2024, we want to inform you about certain restrictions that will be in place during and after the migration process. These restrictions are necessary to ensure a smooth transition and maintain the security and integrity of our community.

What’s Happening?

We are currently in the process of migrating our Community Circle to a new system. This migration is intended to enhance your experience and provide you with a more streamlined and user-friendly platform.

Know more about the migration here: 

[Announcement] Upcoming Migration of Trend Micro Community

Please note that there will be certain restrictions in place when we deploy the new Community Circle on August 15, 2024, and until the system migration is fully complete. These restrictions are necessary to ensure a smooth transition and maintain the security and integrity of the platform.

What Restrictions Will We Experience?

During the transition period to the new system, new posts, comments, and replies by users to this community will be restricted.

If you have any questions or concerns about our products, we ask that you use other contact points outside of the community.

Cases That Are Under Investigation

Due to the upcoming restrictions, we won't be able to address your concerns through the Community Circle.

We genuinely care about your experience and want to be there for you every step of the way during the migration phase of our Community. Please don't hesitate to reach out to our dedicated support team through here: Contact Support. We are here to listen, understand, and provide the assistance you need. Your satisfaction is our top priority, and we are grateful for the opportunity to help you.

Update Your Link!

As part of the system transition, we want to inform you that the URL for the community circle will change. After the migration is complete, any community links you access will be automatically redirected to the new platform.

To ensure a seamless experience, we recommend updating the community URL saved in your browser's ""Favorites"" or similar. This will help you avoid any potential inconvenience.

Please note that the specific date and time of the system migration, as well as the new URL, will be announced at a later date. We apologise for any inconvenience caused and appreciate your understanding during this transition period. We are excited to welcome you to our new community!

We look forward to your continued patronage of the new Trend Micro customer community.

Hello Trend Micro Community,

We want to keep you informed about some important changes coming to our Community. We are migrating to a new system to enhance your experience and make our community space more focused on efficient interactions and solution sharing. Here’s what you need to know:

System Migration Overview

• New Community URL: We will be moving to a new URL. The specific details about the migration timing and the new URL will be shared in a forthcoming announcement.
• Profile Information Transfer: While your Account Name and Bio will be transferred to the new system, please note that some elements like profile pictures, badges, points/rank titles, and follow/follower information will not be carried over. We recommend saving any information you wish to keep before the migration.

Simplified Community Features

In our new Community, some features from the current system may not be available as we aim to streamline the experience, focusing more on user interactions and the sharing of solutions. This simplification will help us build a more user-friendly and engaging environment for all members.

Have Questions?

We anticipate you might have questions about these changes. Please feel free to post your questions in the comments section below. We will address all inquiries and provide further details in our next post.

We apologize for any inconvenience these changes may cause and appreciate your understanding and cooperation as we work to improve your community experience.

Stay tuned for more updates, and thank you for being a part of the Trend Micro Community!

Attention Trend Micro Community!

  New Update!     

We have successfully implemented a fix for the 2FA verification issue affecting your Trend Micro My Account. 
This would let you use the SMS 2FA codes to access your account.

Still having the same issue?

If you have configured multiple Multi-Factor Authentication (MFA) methods for your account, you can use the 'Use another method' option if you haven't received the SMS authentication within 120 seconds. This allows you to regain access to your account.

However, if you have only configured SMS authentication for your account, please follow the troubleshooting steps below.

For users in the US using T-Mobile as their network provider:

• It is advised to utilize alternative authentication methods like email verification, social sign-ins, or authenticator apps to improve security and enhance the user authentication process.

For users with different network providers and users from AU/NZ:

• Please refer to the Help Center guide for assistance. You can find the guide at the following link:

                   Not Receiving Trend Micro 2FA SMS Codes

If you need further assistance, don't hesitate to contact our Support Team.

Our developers are consistently on this issue. We will let you know once this issue is fixed.

Need more help?

Drop your questions below, and your Trend Techie Buddy will be there to help you out!

Join the discussion!

Sign in or create an account.

Hi, Trend Micro Community!

Ensuring your online safety is crucial, and activating your subscription is the first step after installing Trend Micro Security on your PC, Mac, Android, and iOS devices.

We'll help you activate it. Follow the simple activation steps outlined on our Help Center pages to keep your devices secure.

• How to Activate Trend Micro Windows Security
• How to activate Trend Micro Antivirus for Mac
• How to activate Mobile Security for Android
• How to activate Trend Micro Mobile Security on iPhone or iPad

More Activation Options!

• How to Activate Trend Micro Products With A New Subscription
• How to Activate and Install Trend Micro Purchased From a Retail Store
• Activating Trend Micro from Retail Store without Auto-Renewal

Need more help activating?

Hi, Trend Micro Community!

Are you ready to take your Trend Micro Support experience to the AI level? We're thrilled to announce the launch of Trend Companion, designed to revolutionize how you interact with Trend Micro support!

What is the Trend Companion?

Our Trend Companion is your digital AI-sidekick, here to assist you every step of the way. Powered by cutting-edge Artificial Intelligence technology, it's like having a knowledgeable techie-friend right at your fingertips.

.

How does it work?

Visit theTrend Micro Help Center and our friendly chatbot will pop-up to help you. Unlock Trend Companion's features! Get instant answers, personalized recommendations, and real-time assistance, 24/7.

• Choose from the following frequently asked topics.

Trend Companion in Help Center Website while Signed out

• Chat with Trend Companion.
  
  For better result, please specify your product or issue.
  
  For example, you can start your question with:

  ""I need help with [product name]"" or ""I'm having trouble with [specific issue]""

Trend Companion in Help Center Website while Signed in.

We Want to Hear From You!

Have you used Trend Companion yet? Share your thoughts and feedback in the comments below! Tell us how Trend Companion has assisted you.

Don't wait – give Trend Companion a spin today!

Want to learn more about Trend Companion? Visit our Help Center Website.

Join the discussion!

Sign in or create an account.

Hi, Trend Micro Community!

We'd like to inform you about an ongoing issue that some of our users have encountered while attempting to sign in to their Trend Micro MyAccount.

Certain customers have reported challenges in receiving their 2FA (Two-Factor Authentication) text message verification codes during the login process for their Trend Micro MyAccount. Understandably, this has caused inconvenience and frustration for those affected.

We want to assure you that we're already aware of this issue and are actively working on resolving it. Rest assured, we'll provide you with an update on the next steps as soon as possible. Thank you for your patience and understanding.

For further guidance on what steps to take next, please visit Help Center | Not Receiving Trend Micro 2-Factor Authentication Codes via Text Message

What to Do?

As of May 9, 2024, no action is required at this time. Rest assured, we are actively working to resolve this matter and will provide regular updates. We appreciate your patience!

Need more help?

In this release, the primary focus lies on backend enhancements and resolving identified issues within Trend Micro Security extensions.

Trend Micro Security Release Notes April 2024 Release

Fixed Issues

This update addresses several specific problems in Trend Micro Security:

Attention Trend Micro Community!

What Happened?

Customers have reported that apps/programs operate slower when Trend Micro Security is running on their computer, resulting in delays in their usage, and they have also noticed that apps are slower to start up and work compared to before.

What You Need to Know

The problem occurred because a special character was used in the code of a Trend Micro component, which caused incompatibility issues and resulted in the scan functionality problem.

What to Do?

Trend Micro has addressed this issue by releasing a new update on March 19, 2024, with build version 17.8.1192, which resolves the problem.

Recommended troubleshooting steps:
     1. Open the Trend Micro Main Console.
     2. Click ""About the Software"" to check for the latest update.
     3. After updating, verify that the new version is 17.8.1192.
     4. Test to see if the issue has been resolved and application performance has improved.

Need help?

If you're still having trouble after following the steps, just ask here in our community. Our Trend Micro Experts are here to help you out!

Join the discussion!

Sign in or create an account.

Attention, Trend Micro Community!

We're reaching out to alert you about a concerning issue that some of our fellow Trend Micro users have encountered recently. It has come to our attention that individuals are receiving fraudulent cold calls masquerading as Trend Micro technical support representatives.

What's Happening?

These scam callers are posing as legitimate Trend Micro personnel, claiming they have detected issues on your computer or that your subscription needs renewal. Please be aware that Trend Micro does not initiate support calls of this nature. Do not allow these scammers to remotely access your computer.

What You Need to Know

• Identifying Scam Calls
  
  Genuine Trend Micro representatives will never contact you unsolicited via phone for technical support or subscription renewals. If you receive such a call, it is likely a scam.
  
  
  
• Protect Your Information
  
  Do not provide any personal or financial information to these callers. Trend Micro will never ask for sensitive information over the phone.
  
  
  
• Stay Vigilant
  
  If you're uncertain about the legitimacy of a call, hang up and contact Trend Micro directly through official channels to verify.

What to Do?

If you've received one of these scam calls:

• Report to Authorities
  
  Notify your local consumer protection agency or law enforcement about the scam call. Your report can help prevent others from falling victim to similar scams.
  
  
  
• Stay Informed
  
  Remember, Trend Micro never asks for personal or financial information over the phone. Stay vigilant and avoid responding to unsolicited requests.
  
  
  
• Review Your Activity
  
  Take a moment to check if you've recently shared personal information on unfamiliar websites. This can help identify potential sources of data breaches.
  
  
  
• Act Quickly: Report it to us!
  
  Don't hesitate to report the scam call to Trend Micro immediately. Your prompt action enables us to investigate and take necessary measures to protect our community from scammers.

Join the discussion!

Sign in or create an account.

Trend Micro Community!
 

Problem Description: Programs become slow/unresponsive when Trend Micro Security is enabled.

Users are facing delays when opening applications, with a noticeable increase in the time it takes for them to start. This is affecting the usual speed and overall efficiency of the applications.

How Can You Fix It?

Run the hotfix below:

1. Download the Hotfix.
2. Double-click on Ti_1780_win_en_ForceSN_hfb0001.
3. Confirm by clicking Yes when the User Account Control window appears.
4. Follow the on-screen prompts to complete the hotfix installation.
5. Restart your computer to apply the changes.

Need more help?