[announcement] upcoming migration of trend micro community

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Hello Trend Micro Community,

 

We want to keep you informed about some important changes coming to our Community. We are migrating to a new system to enhance your experience and make our community space more focused on efficient interactions and solution sharing. Here’s what you need to know:

 

System Migration Overview

 

  • New Community URL: We will be moving to a new URL. The specific details about the migration timing and the new URL will be shared in a forthcoming announcement.
  • Profile Information Transfer: While your Account Name and Bio will be transferred to the new system, please note that some elements like profile pictures, badges, points/rank titles, and follow/follower information will not be carried over. We recommend saving any information you wish to keep before the migration.

Simplified Community Features

 

In our new Community, some features from the current system may not be available as we aim to streamline the experience, focusing more on user interactions and the sharing of solutions. This simplification will help us build a more user-friendly and engaging environment for all members.

Have Questions?

 

We anticipate you might have questions about these changes. Please feel free to post your questions in the comments section below. We will address all inquiries and provide further details in our next post.

 

We apologize for any inconvenience these changes may cause and appreciate your understanding and cooperation as we work to improve your community experience.

 

Stay tuned for more updates, and thank you for being a part of the Trend Micro Community!

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Comments
  • 0

    Hi @info68df7b,

    We apologize for any inconvenience this may have caused. The link provided in the email is legitimate.

    In addition, your license is set to automatic renewal so that previous billing information will be used at renewal. However, your credit card information has expired and must be updated to protect your devices.

    To update your billing information, kindly follow the instructions at this link: How to Update Credit Card and Billing Info for Trend Micro Subscriptions | Trend Micro Help Center

    Hope this helps.

  • 1
    Whenever I'm trying to renew the license i keep getting this error "500 - Internal server error" "There is a problem with the resource you are looking for, and it cannot be displayed." 

    I've tried other methods to access renewal but doesn't work. Plus you guys dont listen to community. You guys need fix UAC problem, constant pop-ups when using Google chrome..these are super annoying. I regret getting this AV. I even bought 2 more years S/N no. I should of waited before making this decision. Trend micro sucks 

    Forwarded link for Renewal(which doesn't work:
    https://regv.trendmicro.com/Terra/Buy?SN=XLMF-0017-7279-6738-8135&GUID=E2B1EAA913854886BB38E248206B803E&PID=TEH8&CHKVER=0&FLAG=RN&LOCALE=EN-US&VID=USOI202104&VERSION=1.1&PRESN=&SESSIONID=0