Every time I open Amazon, it opens, and then it re-opens in Pay Guard.  It only does this with Amazon.  I don't want to use Pay Guard at all.  How do I turn it off?  At the very lease how can I turn it off or disable it for Amazon only?

Hi @bethwebb01

To update your Trend Micro Payguard Settings, kindly follow the instructions below:

1. Open Trend Micro Program Main Console

2. Click the Privacy Tab

3. Click Configure on Pay Guard under Privacy Tab

Here is the screenshot for your reference:

This does not fix the problem. This BUG, is every time you click on anything on Amazon the payguard window pops up. Even if you have the ask box checked. Your example is to add amazon. We need to DISABLE the function.

Hi @clnelson 

Trend Micro

Version:

17.7.1913

I have the same problem and want to remove payguard!!!

I have the same problem. It just started with this last update. I HATE this feature and the popups are so annoying! I can't even use the internet right now because the pop up just keeps opening over and over again!  

@tm_chris​ Where do we find this information?

I need to disable Pay Guard!!!

fix it or im picking a new anit virus system

Hi @bethwebb01, @redhummingbird1,

If the Trend Micro Pay Guard constantly opens multiple tabs with the same URL/address, kindly follow the steps on the article provided below:

Trend Micro Pay Guard keeps opening new tabs

Also, if you want to disable the Pay Guard pop up temporarily or remove the Trend Micro Pay Guard, click here.

Hope this helps.

Regards,

tm_klariz

Hi @clnelson, @jornbates, @truaxis, @raymondwyland777,

Our sincerest apologies for the inconvenience this issue has brought you.

Should you wish to disable the Pay Guard pop up temporarily or remove the Trend Micro Pay Guard, click here.

You may also check the article below if the Trend Micro Pay Guard constantly opens multiple tabs with the same URL/address:

Trend Micro Pay Guard keeps opening new tabs

Note: "Ask every time before opening banking or shopping websites in Pay Guard" should be unchecked to disable the Pay Guard pop-up.

Hope this helps.

Regards,

tm_klariz

@tm_chris​ this does not work I did it multiple times and i still have this problem,,, we need a real fix !!

@tm_chris​ IF you are the person to help, ADD ANOTHER WAY to disable these annoying popups, since NOTHING suggested had worked at all. This is invasive and far too unacceptable. Thx.

@clnelson​ Yes, I AGREE, and have searched for an hour without finding way to disable this.. after following ALL suggestions. Nothing is stopping it, which does not make any sense. 

@jornbates​ Thanks. We ALL need to have a new update OPTION to REMOVE that pay guard completely. This was NOT ASKED to install with last update. I say NO to this, and Micro Trend needs to ASK customers the next time trying to pop things up in our faces with no relief obtainable. 

Yes, I am having the same problem. Pay Guard is making my Amazon unusable. I will also cancel my subscription if this continues.

I now have this PAY GUARD "POPING UP" on my Sams club Site

@tm_chris​ Besides Amazon, now my Sams Club Site now has Pay Guard Popping Up,, PLEASE DO SOMETHING!!!! This is obviously a software error on our newest version Give us back the old version till this glitch is fixed!!!!!!

You are so right, awthentix. This is annoying, and it is arrogant and obnoxious of a company to come in and do something like this to our computers without asking for or receiving permission.