• Trend Micro Mobile Security 17.1.0.5533 - April 2025 Release Notes

    Hi everyone,

    Trend Micro Mobile Security has released a hotfix build 17.1.0.5533 to address an issue from the previous version and deliver backend enhancements for improved performance and compatibility.

    Release Details

    • Release Date: April 28, 2025
    • Build Versions: 17.1.0.5533

    • What’s New In This Release?

      Bug Fixes

      • Avoid Detection as a Mock GPS App: This update includes enhancements to ensure better compatibility with apps that use location services. These changes reduce the risk of the app being incorrectly flagged and help ensure a smoother experience across various Android environments.

      Questions?

      Drop your questions below, and your Trend Techie Buddy is here to help you out!


      Join the discussion!

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  • Trend Micro Scam Check 2.0 – April 2025 Release Notes 2

    Hey Scam Check users,

    We’ve just rolled out another update to Trend Micro Scam Check for Mobile, bringing you a smoother experience with a few helpful additions and some important fixes under the hood.

    Release Details

    • Release Date: April 21, 2025
    • Build Versions:
      • Google Play: 2.0.2046
      • App Store: 2.0.1901

    What’s New

    • Helpful Feature Reminders: The app now sends notifications to guide you in setting up features we think you’ll benefit from, just a little nudge to keep your protection in top shape.
    • Improved Welcome Page: We’ve refreshed the welcome screen after installation to make it easier for you to activate your subscription and get started quickly.

    Bug Fixes & Improvements

    Android

    • Fixed an issue where Web Guard would block a page incorrectly when encountering a URL error state.
    • Resolved a crash issue reported via Firebase.

    iOS

    • Fixed a crash issue caused by timing problems, based on Firebase reports.

    Questions?

    Drop your questions below, and your Trend Techie Buddy is here to help you out!


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  • Important Notice: Antivirus for Mac Version 11.5 has Reached Its End of Life

    Hi everyone,

    We want to let you know that Trend Micro Antivirus for Mac version 11.5 will officially reach its End of Life (EOL) on April 23, 2025. This includes:

    • Trend Micro Antivirus
    • Trend Micro Antivirus for Best Buy

    What does EOL mean?

    After this date, version 11.5 will no longer be sold, distributed, or supported. The program is considered outdated and will not receive updates or technical support moving forward.

    If you're still using version 11.5, you'll see a message like this:

    “Sorry, you installed an outdated version”

    No worries though! If you have an active subscription, you can upgrade to the latest version at no extra cost. We highly recommend updating to continue receiving the latest features, protection, and performance improvements.

    For more information and instructions on how to upgrade, please visit this article:
    https://helpcenter.trendmicro.com/en-us/article/tmka-19432


    Need More Help?

    feel free to share any questions below!

    Continue reading...

  • Important Notice: Install Error 1603, 3002, 0xe0220019 in Trend Micro Security for Windows

    Hey everyone,

    If you’ve run into installation error 1603, 30020xe0220019 while trying to install Trend Micro Security for Windows, here are some information that might help you.

     

    Why This Happens

    In many cases, these errors occur because the Windows version installed on your device is a Preview Build. Please note that Trend Micro only supports official, publicly released versions of Windows. If your build is not listed in our supported versions, there’s a high chance it’s a preview or insider build.

    You can check our supported Windows versions here: Windows 11 release information

    If your OS is indeed a preview build, we recommend installing an official release of Windows before attempting to reinstall Trend Micro.

     

    Other Possible Causes

    If you're using an official Windows build but still seeing these errors, it might be due to one of the following:

    • An important component required for the installation couldn’t be set up properly
    • You're using an outdated version of the installer

    In these cases, please follow the step-by-step guide in our Help Center to resolve the issue:

    1603, 3002, 0xe0220019 Install Error Code on Trend Micro for Windows

    Need More Help?

    feel free to share any questions or insights below!

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  • Important Notice: Unable to Receive Password Recovery

    Hey everyone,

    We’ve been made aware of an issue where some users are not receiving the password retrieval email after clicking “Retrieve your password by email” in Trend Micro Security for Windows.


    What’s Happening?

    This appears to be a temporary issue affecting the email delivery for password recovery. Our team is actively investigating.


    Temporary Workaround

    If you're locked out and need to access your program settings, you can reinstall Trend Micro Security to reset the password setup.

    You’ll need to uninstall the program using the Diagnostic Toolkit, then reinstall and create a new password during setup.

    Full instructions here: Fix Unable to Receive Email to Retrieve Trend Micro Program Password

    Let Us Know

    If you're experiencing this too, feel free to reply to this thread. We’ll keep you posted once a fix is released.

    Continue reading...

  • Important Notice: Password Manager License May Show Incorrect Expiry

    Hi everyone,

    We're currently seeing reports from users that their Trend Micro Password Manager license appears expired, even though their subscription is still active.


    Why This Happens

    This may be due to a syncing issue, expired subscription, or an outdated app version.


    What You Can Do

    Here’s a quick overview of what to check:

    • Confirm your subscription status in your Trend Micro Account.
    • If Password Manager is bundled with your Maximum Security, make sure the main license is active.
    • If it's a standalone subscription, verify your purchase and renewal through your app store or retailer.
    • Sign out and back in to refresh the license.
    • Make sure you're using the latest version.
    • Reinstall the app if needed.

    For detailed step-by-step instructions, check out this article from our Help Center: Trend Micro Password Manager License Expiry Date Was Not Extended

    Continue reading...

  • April 2025 Android Security Update: Google Fixes Two Zero-day Vulnerabilities

    Hi everyone,

    Google has just released its April 2025 Android Security Bulletin, patching 62 vulnerabilities, including two critical zero-day flaws that were already being actively exploited.

    What is a zero-day? It’s a security bug with no fix available at the time it's discovered or exploited—giving attackers a dangerous head start. That’s why staying updated is so important.


    Who gets the update?

    The patches apply to Android 13, 14, and 15. While Android vendors are notified about these issues a month before public release, updates may not reach all devices right away.

    To check if your phone is up to date:

    • Go to Settings
    • Look under About phone or About device
    • Tap Software updates to see if an update is available

    If your phone shows a security patch level of 2025-04-05 or later, you’re covered. This level includes all the fixes from 2025-04-01 plus additional patches for kernel and third-party components. Not every device needs every patch, but the higher level is more complete.

    Why this matters

    Among the 62 issues fixed, two stand out as especially dangerous. These vulnerabilities exist in the Linux kernel’s USB audio component and can be exploited without any user interaction:

    • CVE-2024-53150: An out-of-bounds flaw in the USB-audio driver that can lead to information disclosure. It was caused by a failure to properly check data lengths. It may allow local attackers to access sensitive information on the device.
    • CVE-2024-53197: A privilege escalation vulnerability that, when chained with other exploits, was reportedly used in Serbia by law enforcement to access a student activist’s phone using Cellebrite tools.

    We don’t yet know the full scope of the exploitation, but the fact that these zero-days were seen in real-world attacks is a good reminder to keep your device up to date.

    What you can do

    • Check your update settings
    • Apply security patches as soon as they’re available
    • Stay informed and aware of zero-day risks

    As always, feel free to share any questions or insights below!

    Stay safe,
    — The Trend Micro Community Team

    Continue reading...

  • Trend Micro ScamCheck 2.0 - April 2025 Release Notes

    Attention, ScamCheck Users!


    We’ve just rolled out a new update for Trend Micro ScamCheck, and we’re excited to share what’s new. This release focuses on strengthening scam protection and making the app even easier to use across both Android and iOS devices.

    Release Information

    • Release Date: April 8, 2025
    • Build Versions:
      • Trend Micro ScamCheck on Google Play: 2.0.2031
      • Trend Micro ScamCheck on the App Store: 2.0.1868

    New Features & Enhancements

    Android

    • Better Scam Link Protection: Scam link detection now works in popular messaging apps like LINE and Facebook Messenger, offering broader coverage.
    • Custom Call Detection by Region: You can now set your region manually to improve the accuracy of scam call detection.

    iOS

    • Expanded URL Protection: We’ve introduced a VPN-based solution that enables URL checks across more apps, helping keep you safer online.
    • Regional Call Detection Settings: Just like on Android, iOS users can now adjust their region to fine-tune call scam detection.
    • Auto-Update for Call Patterns: Call detection rules now update automatically so you’re always protected against the latest threats.

    Bug Fixes & Improvements

    Android

    • Users with expired licenses can no longer upload images using the default prompt.
    • Onboarding text now displays correctly on all screen sizes.
    • Activation keys will only appear for users with a valid CESSP license.
    • Fixed an issue where the Risk Check feature showed incorrect phone call results.
    • Error messages for failed redeem code attempts now clearly explain what went wrong.

    iOS

    • A missing Scam Check history item has been restored, so you can review past checks as expected.

    Get the Update!

    We encourage all users to update to the latest version to take advantage of these enhancements.

    To download the latest version, visit:


    Questions?

    Drop your questions below, and your Trend Techie Buddy is here to help you out!


    Join the discussion!

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  • Trend Micro VPN for iOS 6.0 - January 2025 Release Notes

    Attention, Trend Micro VPN Users!


    The Trend Micro VPN for iOS version 6.0.1752 has been officially released and is now available for download. This update focuses on expanding language support, ensuring that more users around the globe can enjoy a seamless and secure VPN experience in their native languages.

    Release Information

    • Release Date: January 24, 2025
    • Build Versions:
      • Trend Micro VPN on the App Store: 6.0.1752

    What's New?


    This enhancement aims to make Trend Micro VPN more accessible and user-friendly for non-English speaking subscribers.


    Language Support Expansion

    • Trend Micro VPN for iOS now supports Spanish, German, and French.

    Questions?


    Drop your questions below, and your Trend Techie Buddy is here to help you out!


    Join the discussion!

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  • Trend Micro ScamCheck 2.0 - January 2025 Release Notes

    Attention, ScamCheck Users!


    To enhance your experience and improve scam protection, Trend Micro has released the latest build of Trend Mico ScamCheck for Mobile. This update brings several feature enhancements, bug fixes, and improvements aimed at providing a more stable and user-friendly experience.

    Release Information

    • Release Date: January 20, 2025
    • Build Versions:
      • Trend Micro ScamCheck on Google Play: 2.0.1972
      • Trend Micro ScamCheck on the App Store: 2.0.1767

    What's New?


    This release focuses on improving product stability and enhancing the overall user experience to better understand what Trend Micro ScamCheck users are experiencing.


    Scam Check Enhancements

    • Images in scam checks now display in full without being cut off.
    • Scam check results will show automatically for quicker review.
    • Fixed an issue on iOS where the default "Aggressive Mode" was not enabled.

    Call Behavior Tracking

    • Improved call behavior tracking on Android devices to enhance user experience.

    Personalized Experience

    • The app remembers your device's language and country settings to provide a more personalized experience.

    Get the Update!


    We encourage all users to update to the latest version to take advantage of these enhancements.

    To download the latest version, visit:


    Questions?


    Drop your questions below, and your Trend Techie Buddy is here to help you out!


    Join the discussion!

    Sign in or create an account.

    Continue reading...