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trend micro it helpdesk support apac store page
@tm_carlo please coordinate with the team and try to give a proper answer to my queries. I am interested to know what points are being covered or on what points a decision has been taken by them.
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data breach
I Suggest you to make sure that you have 2fa turned on for signing in to Trend Micro accounts. It will provide an additional layer of security to your Trend Micro's account. Also in the meanwhile change your password of your account.
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password manager issues that i cant overlook
@tm_chard yes I agree. That's why I have been asking to provide the same option for other notes category as well. It might look an small issue or no issue at all from your end. But from the user's perspective its a big deal. Can you forward this request to the backend team and highest of the support engineers who work on password manager?
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password manager issues that i cant overlook
@tm_helen No it is not available over Trend micro's Password manager app. Prove me wrong if you are so sure. Secure notes over PM gets edited and saved in realtime. No edit option required to be clicked before editing a save note nor a save and discard option available once the changes are done.
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password manager issues that i cant overlook
@tm_chard please ask the concerned team to fix this issue with Trend Micro's PM app.
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introduce new free to use ai app for scam detection
Recently Norton has come up with Genie app and Bitdefender has Scamio which are basically AI based apps which tells the user whether a text or screenshot is scam or not by using AI functions.
Not all scam links are detected by any AV. Its just a suggestion to introduce an app similar to what Norton or Bitdefender has offered for free.
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about android banking trojan
https://thehackernews.com/2023/11/malicious-apps-disguised-as-banks-and.html?m=1
Please someone assure me that Trend Micro is aware of this sample targeting Indian users as a banking malware trojan.
The hacker news have covered about it.
Kindly forward my request to the virus researchers and the concerned teams and let me know if this sample which is in wild is known to the Trend Micro.
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password manager
It would be better if Trend micro's password manager have advanced security mode for android. Which if selected asks for master password and fingerprint to unlock the vault. Also please introduce a notification based authentication. Which users have to confirm over mobile device for confirming the signing in or email based authentication.
These features are present in Truekey password manager of McAfee.
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trend micros password manager
Trend Micro's Password manager Import feature is not showing up under Data section. The whole Data section is not showing up. So basically a user cannot import passwords as of now. I have checked this with support team. But kindly escalate the issue and make it available at the earliest.
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private post
I recently posted a problem as in private post. Does Trend Micro employee can see it ? If yes then please reply to the private post of mine.