Hi @adgx3,

Can you send us a screenshot of the error message you have encountered? 

Hi, tm_jam thanks for the response.

Photo attached.

Hi @adgx3,

Sometimes, you might have to temporarily turn off your Antivirus One for certain reasons. This could be to make your computer faster, install new software, or resolve problems.

To temporarily turn off the Antivirus One app, do the following:

1. Locate the menu bar icon at the top of your screen.
2. Right-click the icon to access the context menu.
3. Among the options, click Quit to turn off the Antivirus One.

4. Then try again. 

Let me know if this works. 


Trend Micro Community 

Hi thanks for the advice, I went one step further, I uninstalled it and resent the share/link to the device, reinstalled it and its up and running correctly now.

Hi @adgx3 ,

Thank you for exploring that option. It's good to hear that it's up and running correctly now.

Don't hesitate to reach us back should there be an assistance needed.

Thank you.