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vpn
Hi @aimeepaige18 @julzmurray88
Please avoid uninstalling the entire app, as it offers protection. Instead, kindly disable Web Guard temporarily while we investigate the issue. We'll keep you updated as we make progress.
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under investigation internet access issue using mobile data when mobile security for ios web guard is enabled
Hi @lennys123 @franckbuissonthuillier @lucybristow @lennys123
Please refrain from uninstalling the entire app as it provides protection. Instead, temporarily disable Web Guard while we investigate the issue. We'll keep you informed with updates as we progress.
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billing
Hi @lbutterfly
Welcome to Trend Micro Community!
Your refund request was submitted on April 10. However, we discovered a dispute, causing the delay in processing. For more information about the dispute, please click here.
To proceed further, please provide us with a confirmation letter from PayPal indicating that the dispute has been resolved and closed.
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ok is there a human being there
Hi @rmjchant
Welcome to Trend Micro Community!
After reviewing your subscription, it appears that it was renewed and activated on April 22, 2024. To verify this, please access the Mobile Security app dashboard. Tap on the three dots located in the upper-right corner, then select "Settings." Here, you should see confirmation of its activation, or the expiration date displayed. If this information is not visible, kindly provide us with a screenshot for further assistance.
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vpn
Hi @lucybristow
Welcome to Trend Micro Community!
To better address your concern, could you please provide us with further details?
- What application are you using to access your email?
- Which device are you using?
- What operating system is installed on your device?
- What is the program version of Trend Micro Mobile Security that is installed?
- Have you encountered any notifications or error messages from the Mobile Security app?
If you're unable to describe the issue, could you please provide us with a screenshot?
Thank you!
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trend mobile security for ios vpn bug
Hi @dstodda @kahikabeckett @spatten82 @emmaboyd ,
We're presently investigating this issue and will provide an update as soon as it's available. Your understanding is greatly appreciated.
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licence education pour 1 ou 3 postes
Hello @claireesteveny,
Welcome to Trend Micro Community!
Upon checking, your previous subscriptions were all good for three devices except the recent one. It's only good for one device. Do you have proof of purchase so we can check the details of the product that was sold to you by the store?To manage your subscription, you may also log in here.
https://account.trendmicro.com -
trend micro maximum security slowing down browsing substantially
Hi @Repata,
Can you provide us a screenshot, or a list of extensions installed in your browsers - both Chrome and Edge?
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i can’t renew my subscription
Hi @leonachen6,
All recommended suggestions have been given. To verify whether the app has not updated itself after the renewal, please send us a screenshot of the main page.
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trend micro protection for windows 10