The latest update has solved this problem. 
update and restart your phone!

Hi @lollywags89,

Please be advised that our team has rolled out the newest version of Mobile Security. Kindly update your app to version 11.2.1071 to resolve the issue. 

Please let us know if the problem still persists after the update.

Thanks!

Hi @pmanmobile ,

Thank you for confirming this.

Hi @lollywags89 ,

Please try to update the TM Mobile Security app then check if it works this time. 

Hi @willwelch,

The recommended solution to this issue is just updating the application. Kindly update your app to version 11.2.1071 to  resolve the issue. 

Please let us know if the problem still persists after the update.

Thanks!