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Posted Sat, 27 Apr 2024 20:20:12 GMT by Ashnawey Didato

Hi @pmanmobile 

Thank you for bringing this to our attention. We're aware of the issue with the latest update causing connectivity problems, especially when using mobile data. Our team is actively investigating the matter, and we appreciate your patience. We'll provide updates as soon as we have more information.

For more for information you can check this announcement.

Have a great day

Trend Micro Community

Posted Sun, 28 Apr 2024 04:12:27 GMT by star_sista02

Mine is exactly the same and driving me crazy. I need it fixed

Posted Sun, 28 Apr 2024 04:18:49 GMT by alysonhughes

Absolutely, I've been requesting assistance from both Apple and Telstra since the issue started last week and have only just learnt it's isolated to Trend Micro users 

Posted Sun, 28 Apr 2024 07:20:38 GMT by Allen Malapit (TS-PH)

Hi @star_sista02 @alysonhughes,

We apologize for any inconvenience this may have caused you. Please be advised that our team has rolled out the newest version of Mobile Security. Kindly update your app to version 11.2.1071. To update your Trend Micro Mobile Security, please proceed with the following steps:

  1. Open the App Store on your iPhone or iPad.
  2. Search for Trend Micro Mobile Security.
  3. Tap the Update button beside TM Mobile Security

Hope this helps!

 

Posted Wed, 01 May 2024 14:29:24 GMT by pmanmobile

Latest update has fixed this issue!!!

Thanks to Trend Micro!!🤘🤘

Reset iPhone after this update as there might be an issue connecting to local wifi after update. 

Posted Thu, 02 May 2024 03:57:46 GMT by rochellemae_bautista

 Thank you @pmanmobile for letting us know that the issue has been resolved. Feel free to reach us if you have concerns, we'll be here to help.

Have a great day. 

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