John Carlo Sibayan

Hi @tllange2​, 

Your subscription covers both Windows and mobile devices. To protect your mobile device, follow these steps:

1. Launch the Mobile Security app.
2. Tap Buy/Activate.
3. Select Use an Activation Code, then enter your activation code.

For more details, refer to: How to Activate Trend Micro Products With Existing Subscription | Trend Micro Help Center

Hope this helps!

Hello @Anime_007​, 

Thank you for sharing this with us. At the moment, we don't have any articles related to this, but we will make sure to bring it to the attention of the dedicated team.

Hi @Repata,

Thank you for informing us. If that's the case, there is no need for further troubleshooting from our end. Please monitor the case, and feel free to contact us again if the issue persists. 

Hi @Repata​, 

The email you received earlier was an automated system-generated message confirming the case creation. You may disregard it. I have sent you another email requesting your callback details. Could you please provide these details so that we can arrange it for you?

Thank you for your cooperation.

Hi @Repata​, 

To facilitate further troubleshooting, we kindly request your permission to perform additional steps. We will send you an email with contact details and ensure that this post is set to private for security purposes.

Please feel free to refer to this case number: TM-3667514-P6F4M2

Thank you for your cooperation. 

Hi @hilpete1​, 

We understand the importance of addressing your concerns. Ensuring the security of your data is our priority. We're actively working to improve our support system to provide you with the guidance you need.

Your trust matters to us, and we're here to help.

Hi @Repata​, 

Could we try isolating the issue by temporarily disabling Trend Micro? Please refer to the instructions on how to do this in the Trend Micro Help Center: How to Temporarily Disable Trend Micro Protection on Windows | Trend Micro Help Center

Once done, please let us know the outcome. Thank you!

Hi @creeker49​, 

I want to let you know that Trend Micro Mobile Security for iOS doesn't have the PayGuard feature. This is because of limitations and differences in how iOS devices handle security compared to other platforms.

Hi @creeker49​, 

Are you experiencing the same issue mentioned in the post above? If you need to update your Trend Micro Mobile Security for iOS, you can follow the instructions here How to upgrade Trend Micro Mobile Security on iPhone or iPad | Trend Micro Help Center

Let us know if you need further assistance. Thank you!

Hi @johnhlavender, 

Welcome to Trend Micro Users Community!

Is your Trend Micro Pay Guard set up to automatically open when accessing banking websites? If yes, the issue you have encountered could be happening because the Trend Micro Password Manager installed inside the Pay Guard is outdated.

You can replace the Password Manager extension with this version on the affected browser. Install the new extension from this link and then check if the issue still persists.

Please let us know how it goes!